Baby Registry FAQs


We know how busy life can be, especially when preparing for the arrival of your newest family member. Setting up a baby registry not only helps you keep track of everything you need, but also makes it easier for friends and family who want to help and share in this exciting time in your life!

That’s why at Snuggle Bugz we have made registering simple and flexible to meet your needs. Enjoy this special time, relax and enjoy. We are always here to help!

Baby Registry FAQs for Registrants

How do I register?

You can create a Baby Registry online or at any Snuggle Bugz location. Our Baby Registry Advisors are available at any store location to help create a Baby Registry suited for your family’s needs.

Call your local store to book an appointment to receive one-on-one assistance to help you create a new registry and to answer all your questions.

You can also create a registry online any time by clicking ‘Start a Registry’ on the Baby Registry page and filling in all required fields.

Need help? Contact our Customer Service Team at 1-877-768-4284 or email them at sales@snugglebugz.ca


How do I access my registry?

If you created a Registry online, go to the Baby Registry page and click ‘Manage a Registry’ to login and to access your Baby Registry.


What should I register for?

With so many baby essentials, it’s hard to know where to begin. That’s why we created our Baby Registry Checklist as a source of inspiration to ensure you don’t forget anything for you and your baby.

TIPS:
  • Friends and family members are always eager to pick out presents for you and baby, we recommend creating a large registry to ensure you cover all of your baby needs!
  • Include items of all price ranges. Friends and family members often love group gifts or gathering several items to create a gift basket.
  • Think about baby’s needs over their first couple years, like extended clothing or diaper sizes, a convertible car seat, etc. Add them to your baby registry, you’re going to need it sooner or later.

How do I share my registry with friends and family?

Sign in to your account and select “Share”. You can share your registry URL to your friends and family.


How do I add items to my registry?

Sign in to your account. Once you find an item on our website, simply add to your registry by clicking the “Add to Registry” button located on the product page and it will be automatically added to your registry.


How do I update my registry information?

To edit your registry information on your account, sign in to your account and select the “EDIT” icon.


I notice an item I received is not marked as fulfilled, what do I do?

You can mark an item as fulfilled on y our account or contact our Customer Service Team at 1-877-768-4284 or email them at sales@snugglebugz.ca for them to manually mark an item as purchased.


I want to start building my registry, but don’t want people to be able to view it yet?

If you are not ready to share your registry yet, set your account to ‘Private’ until you are ready to share it. To change your registry back to public, sign in to your account, select ‘EDIT’ and set your account to ‘Public’.


What’s the difference between a public and private registry?

A Public Registry can be viewed and searched on the Snuggle Bugz website. A Private Registry can only be accessed by you or any guests you shared the registry URL with.


I received a duplicated gift. Can I return it? 

Of course – we know it happens! If you have received a duplicate gift, visit any Snuggle Bugz location within 90 days from date of purchase to receive a store credit or an exchange. Can’t make it to a store location? Contact our Customer Service Team at 1-877-768-4284 or email them at sales@snugglebugz.ca to assist in the return process. Review our complete Return Policy.


I received a gift from a friend or family member who purchased from another retailer. What do I do?

Sign in to your registry and manually remove the item off of your registry. Click on “Manage Items”, select the item in which you want to delete and press ‘Remove from Registry’ so it’s no longer visible. You can also contact our Customer Service Team at 1-877-768-4284 or email them at sales@snugglebugz.ca for them to manually delete the item as well.


What happens when someone buys something from my registry?

You will see the product marked as fulfilled on your Registry account.  


Can I delete an item from my registry? 

Sign in to your registry account and click ‘Manage Items’. Select the item you no longer want and click ‘Remove from Registry’.


If I buy something in store, will it be removed from the registry automatically?

Yes. Customers should always inform Store Advisors that the item is from a registry at checkout, so the item is marked as purchased. 


What if I don’t know my baby shower event date yet? 

No worries, this is an optional field that can be entered or changed. Login into your account and ‘EDIT’ your account information to update your baby shower date. Please note, this date cannot be changed once it has past.


When will I receive my completion incentives? How do I redeem them?

When you are ready to complete your registry to obtain your completion incentives, simply: Visit any store location, or Contact our Customer Service Team at 1-877-768-4284 or email sales@snugglebugz.ca.


I did not receive a gift receipt with my online purchases?

Snuggle Bugz is paperless and does not send receipts or invoices with online purchases. All transactions are stored in our system and can be accessed by any Store Advisors or our Customer Service Team in case of returns or exchanges.


I received my order and there was no information as to who it was gifted from? How do I find out?

If the item was purchased directly off of your registry, you can contact our Customer Service Team at 1-877-768-4284 or email them at sales@snugglebugz.ca to provide you purchaser information.

Registry FAQs for Registry Purchaser

How do I find a registry?

Click ‘Find a Registry’ on the Snuggle Bugz Registry page and search registry by either their name, email or Registry ID to view their registry. By name: Enter registrants first and last name By Email: Enter registrants email address By Registry ID: Enter registrants registry number

Can I look up a registry in-store?

Yes. Any Store Advisor can find a registry for you in-store.

How do I get more information about the product I want to purchase?

Click on the product name to lead you to the information page. From here, you can browse product images and read product description and features. If you would like additional product information, you can visit any store location or contact our Customer Service Team at 1-877-768-4284 or email them at sales@snugglebugz.ca for expert advice! Please note, if you do decide to purchase the product after viewing, make sure you add it to your cart from the registry page and not the product page for the purchase to be applied off the Baby Registry.

What address should I ship the gift to?

You may ship a registry purchase to any address. To send the product directly to the registrant, select “Ship to Recipient Address” at checkout.

What is a personal message?

When purchasing an item off a registry, you can add a Baby Registry card to your order to include your personal message to registrant.

I forgot to add my personal message before payment! What can I do?

Contact our Customer Service Team at 1-877-768-4284 or email them at sales@snugglebugz.ca immediately to get the note added before the item ships. The sooner the better! I put the wrong address!

How can I change where I want the purchase shipped to?

Call our Customer Service Team at 1-877-768-4284 immediately to have it manually adjusted before the order ships. If you delay, unfortunately, we may not be able to change the shipping address.

How do I buy something if it says, “currently unavailable online”?

Snuggle Bugz allows backorders on select products. If you are able to add the product to your cart, then it’s available for backorder and will ship once it’s in-stock. In this case, our Customer Service Team will send you weekly emails updating you on approximate arrival. However, if you are unable to add the item to your cart, this product is no longer available for purchase. For more information on select products that are showing ‘currently unavailable’ online, contact our Customer Service Team at 1-877-768-4284 or email them at sales@snugglebugz.ca.

Will the registrant be notified that something was purchased?

Registrant will only see if something is purchase through their Registry account. What if I don’t want the registrant to know that I bought the gift? The registrant can view purchased and unpurchased products from their registry at any time. If registrant has asked to be notified of purchases then they will be, regardless of whether the purchaser wants it to be a surprise or not. What is the return policy?  The registrant has 90 days from date of purchase to receive a refund, exchange, or store credit. See Return Policy for more information.

How much is shipping?

What are the shipping time frames? Snuggle Bugz is proud to offer free shipping over $49. It is important to us that we ship your purchase as quickly as possible and typically ship in-stock orders within 1 business day (Monday to Friday, excluding holidays). Read more about our Free Shipping policy.

Do I need an account to purchase something off a registry?

Yes, this will also help with tracking your recent purchase.

Can I purchase an item online and pick up in store?

Unfortunately, not at this time.
Building a Snuggle Bugz Baby Registry? We’ve put together this handy list of Baby Registry FAQs to help make your registry product selection easy-peasy. With helpful answers for both the new parents and friends and family shopping the registry, Snuggle Bugz is here to help. If you're looking for baby items to add to a registry, check out our Baby Registry Checklists. Still need help creating your baby registry or navigating an existing registry? Visit a Registry Advisor in store, or email us at registry@snugglebugz.ca.

Top of Page