Careers

Great Place to Work Certified - Snuggle Bugz

Snuggle Bugz is one of Canada's largest baby stores, with an online presence at www.snugglebugz.ca and 9 retail stores. We offer parents an amazing selection of mid to high end baby furniture, gear and accessories. We strive to provide the best service, products and customer experiences in the industry. We are looking for driven and energetic employees to join our family spirited team.

Snuggle Bugz is proud to be certified as a Great Place to Work® after a thorough and independent analysis conducted by Great Place to Work® Institute Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.

Why Work at Snuggle Bugz?

Full Benefits

Snuggle Bugz values your need to take care of yourself. We love our people and take care of them by offering a comprehensive benefit plan.

Paid Vacation

Snuggle Bugz values your need to get away and spend time with your friends and family. We love our people and offer paid vacation time.

Discounts

Snuggle Bugz values your need to purchase products for either yourself or your friend and family. We love our people and offer employee discounts on our products.

BBQ’s and Events

Snuggle Bugz values your need to work hard but play hard too. We love our people and host regular Employee events to ensure we can play as a team.

Growth Opportunities

Snuggle Bugz values your need to grow. We love our people and are so excited when we can leverage internal talent for promotions and upward movement.

Family First

Snuggle Bugz values you and your family. We love our people and provide flexible work solutions that suit your needs

Inspiring All Hands Meetings

Snuggle Bugz values your need to be in the know. We love our people and host an All hands meeting once per month. We share upcoming events, notable changes and everything Snuggle Bugz.

Commitment to Excellence

Snuggle Bugz values your need for recognition. We love our people and encourage employees to participate in our Commitment to Excellence Recognition Program. Winners of the program can walk away with prizes such as gift certificates, days off, lunch with Ben or a team lunch.

We encourage you to check out our open opportunities, and check back next week too as there are always new things popping up as we grow our footprint across Canada.


Snuggle Bugz is one of Canada's largest baby stores, with an online presence at www.snugglebugz.ca and 9 retail stores. We offer parents an amazing selection of mid to high end baby furniture, gear and accessories. We strive to provide the best service, products and customer experiences in the industry. We are looking for driven and energetic employees to join our family spirited team.

Snuggle Bugz is proud to be certified as a Great Place to Work® after a thorough and independent analysis conducted by Great Place to Work® Institute Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.

Why Work at Snuggle Bugz?

Full Benefits

Snuggle Bugz values your need to take care of yourself. We love our people and take care of them by offering a comprehensive benefit plan.

Paid Vacation

Snuggle Bugz values your need to get away and spend time with your friends and family. We love our people and offer paid vacation time.

Discounts

Snuggle Bugz values your need to purchase products for either yourself or your friend and family. We love our people and offer employee discounts on our products.

BBQ’s and Events

Snuggle Bugz values your need to work hard but play hard too. We love our people and host regular Employee events to ensure we can play as a team.

Growth Opportunities

Snuggle Bugz values your need to grow. We love our people and are so excited when we can leverage internal talent for promotions and upward movement.

Family First

Snuggle Bugz values you and your family. We love our people and provide flexible work solutions that suit your needs

Inspiring All Hands Meetings

Snuggle Bugz values your need to be in the know. We love our people and host an All hands meeting once per month. We share upcoming events, notable changes and everything Snuggle Bugz.

Commitment to Excellence

Snuggle Bugz values your need for recognition. We love our people and encourage employees to participate in our Commitment to Excellence Recognition Program. Winners of the program can walk away with prizes such as gift certificates, days off, lunch with Ben or a team lunch.

We encourage you to check out our open opportunities, and check back next week too as there are always new things popping up as we grow our footprint across Canada.

Retail Sales Advisor

Snuggle Bugz Locations: Stockyards (Part Time), Kanata (Part Time), Kitsilano (Part Time), Milton (Part-time)

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion for building meaningful relationships with our friends.

A Retail Sales Advisor is energetic, upbeat, and Friend oriented. They have strong interpersonal skills and possess the ability to empathize with our Friends. They are willing and excited to retain extensive product information and regulations associated with the industry.

Responsibilities:
  • Customer Service in person & over the phone 
  • POS Transactions for Friends (sales, inventory look ups, placing special orders) 
  • Product expert: Assist Friends in finding the best product to meet their needs 
  • Receiving store shipments and stock replenishment 
  • Maintaining cleanliness of the store & Friend Areas (bathrooms, kitchen area, sales floor, displays, backrooms) 
  • Assist with the merchandising & store promotional signage 
Additional duties and responsibilities may be added or modified as required throughout the course of your employment 

Requirements:
  • Charismatic, energetic person 
  • Great Communicator (expected to communicate with Friends, Peers & Managers) 
  • Proven history of working within a team environment 
  • Ability to be on their feet for 6 to 8-hour shifts 
  • Ability to lift and/or move 50 lbs 
  • Self-Starter – ability to understand and execute tasks with minimal supervision 
  • Comfort with cash handling 
  • Comfort with Point of Sale (POS) 
  • Comfort & Understanding of email programs 
  • Comfort & Awareness of Social Media channels (Facebook, Instagram, etc.) 

If you meet the above qualifications, and are interested in working for a company with an outstanding culture and work environment, please submit your covering letter along with resume. 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process.

Reports to: Retail Store Manager

Hours: 

·        Part Time – Minimum availability 15-20 hours/week with ability to work evenings and weekends

·        Full Time – Open availability required with ability to work evenings and weekends


If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Sr. Retail Sales Advisor (Keyholder)

Location: Oakville (Full Time)

Description:

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion for building meaningful relationships with our friends.

A Sr. Retail Sales Advisor is a leader on our sales floor. They are comfortable leading the store team to achieving daily KPI targets and executing expected store tasks. They are responsible for opening/closing a store and will, at times, be a lead decision maker in the store. They are energetic, upbeat, and Friend oriented. They have strong interpersonal skills and possess the ability to empathize with our Friends. They are willing and excited to retain extensive product information and regulations associated with the industry.

Responsibilities: 
  • Customer Service in person & over the phone
  • POS Transactions for Friends (sales, inventory look ups, placing special orders)
  • Product expert:  Assist Friends in finding the best product to meet their needs
  •  Receiving store shipments and Stock Replenishment
  • Maintaining cleanliness of the store & Friend Areas (bathrooms, kitchen area, sales floor, displays, backrooms)
  • Assist with the merchandising & store promotional signage
  • Setting daily game plan with a team of associates to reach daily KPIs and complete daily tasks
  • Opening/Closing the store
Additional duties and responsibilities may be added or modified as required throughout the course of your employment

Requirements:
  • Customer Service experience (Min 2 years)
  • Proven Leadership experience (Min 1 year) 
  • Charismatic, energetic person
  • Great Communicator (expected to communicate with Friends, Peers & Managers)
  • Proven history of working with a team & taking on a leadership role
  • Ability to be on their feet for 6 to 8-hour shifts
  •  Ability to lift and/or move 50 lbs
  • Self-Starter – ability to understand and execute tasks with minimal supervision
  • Min of 2 years of cash handling experience
  • Comfort with Point of Sale (POS)
  • Comfort & Understanding of email programs
  • Comfort & Awareness of Social Media channels (Facebook, Instagram, etc.)
If you meet the above qualifications, and are interested in working for a company with an outstanding culture and work environment, please submit your covering letter along with resume. Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process.

Reports to:  Retail Store Manager

Direct Reports: None

Hours:

·        Part Time – Minimum availability 15-20 hours/week with ability to work evenings and weekends

·        Full Time – Open availability required with ability to work evenings and weekends


If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Assistant Retail Store Manager

Location: Oakville

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to jump in and provide leadership to our retail talent.

Our Assistant Retail Store Manager is a pivotal leadership role within our Snuggle Bugz Stores. They are a full-time leader and will have a focused expertise in one of our two sides of the business: Nestled (Furniture) or Snuggle Bugz (Gear). Our Assistant Retail Store Manager supports their Retail Store &/or Retail General Manager in creating a high level of Customer service, floor leadership, development of Retail Sales Advisors, and maintenance of the company’s Core Values.

Our Assistant Retail Store Manager is accountable to store KPIs, maintaining visual and operational standards, and leading by example for company processes. They are able to balance, floor leadership, administrative tasks, coaching, and sales on each shift while working with their Retail Store Manager to ensure they are creating an engaging and rewarding environment of accountability.

Responsibilities:

§  Store Operations

o  Opening / Closing Store /Cashing out – balancing daily transactions

o  Managing Leadership POS functions (overrides, returns, resolution for customer service issues)

o  Floor Leadership – driving team to achieve daily KPIs & complete daily tasks

o  Organizing weekly cash deposits

o  Scheduling Support

o  Payroll Support

o  Supporting Weekly/Monthly Operations & Product Calls

o  Executing company processes

o  Lead by example for company standards: Customer Service, Personal Presentation, Processes

§  Managing Retail Sales Advisors

o  Supporting interviewing/hiring process

o  Supporting & executing onboarding/training of Talent

o  Coaching & Motivating Talent

o  Supporting RSM/GM with administrative paperwork which accompanies the above

o  Supporting the resolution of Talent issues

§  Product & Merch

o  Supporting the organising/receiving/execution of shipments

o  Ensure replenishment is taking place

o  Managing Recalls & Informing HQ and Talent all steps have been taken

o  Supporting Damages Admin

o  Supporting Store Allocation Process

o  Maintaining Store Visual Standards & Executing VCOMMs/Resets

o  Managing promotions & store window and in-store signage

o  Supporting annual inventory counts

o  Supporting Cycle Count process

o  Special Orders – ensuring pick ups/deliveries and closure of these orders are maintained

§  Community

o  Aware & a part of local Mom groups who influence our Friends

o  Support & Execution of Confidence Events

Additional duties and responsibilities may be added or modified as required throughout the course of your employment


Requirements: 
  • Charismatic, energetic person
  • Customer Service experience (Min 3 years)
  • Proven Leadership experience (Min 2 years)
  • Understanding of Retail KPIs (Sales/ADS/Email Capture/Labour Hours/Budgets)
  • Great Communicator (expected to communicate with Friends, Peers & Managers)
  • Proven history of working with a team & taking on a leadership role
  • Ability to be on their feet for 6 to 8-hour shifts
  • Ability to lift and/or move 50 lbs
  • Self-Starter – ability to understand and execute tasks with minimal supervision
  • Min of 2 years of cash handling experience
  • Comfort with Point of Sale (POS)
  • Comfort & Understanding of MS Office programs (Excel & Outlook a must)
  • Comfort & Awareness of Social Media channels (Facebook, Instagram, etc.)
  • NOTE: Combo locations who house our Nestled Furniture Showroom, will have an ARSM dedicated to this understanding of the product and process associated with this Snuggle Bugz Brand. Background in Furniture, home design and decor is an asset. If you meet the above qualifications, and are interested in working for a company with an outstanding culture and work environment, please submit your covering letter along with resume. Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process.

Reports to: Retail Store Manager
Hours: Full Time Hourly, 40 hours per week, open availability required with ability to work evenings & weekends.

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Distribution Centre Associate

Location: Burlington (Day / Afternoon Shifts Available)

Parenting is hard, and everyone wants the best for their children. That’s where we come in! At Snuggle Bugz, we look to instill confidence in parents navigating the early stages of Parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to provide support in our Distribution Centre.

A full-time week-day position, involving infrequent weekend work. The successful candidate will be good with numbers and organization, have a flexible schedule, be able to lift 50 pounds and have a sense of urgency about them! The combination of receiving, picking and shipping means that quick turnarounds are the rule, not the exception. This is an entry level position that presents an opportunity to get in on the ground floor and grow with our organization.

Responsibilities:
  • Putting product away in the accurate BIN location
  • Pulling / Picking inventory from BIN locations for orders and store transfers
  • Restocking shelves from overflow inventory locations and consolidating items when necessary
  • Maintain a safe and clean work environment by keeping shelves, pallet area, and workstations neat
  • Perform inventory control procedures including assigned cycle counting
  • Communicate and cooperate with supervisors and coworkers
  • Other duties as assigned 
  • Additional duties and responsibilities may be added or modified as required throughout the course of your employment.

Requirements:
  • Good organization and time management skills
  • Hard working with a desire to see a job done to completion
  • Ability to lift heavy objects (50 lbs+)
  • Previous experience as a warehouse worker an asset
If you meet the above qualifications, and are interested in working for a company with an outstanding culture and work environment, please submit your covering letter along with resume. Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process.

Reports to: Distribution Centre Manager 
Hours: Full-time Hourly. Full open availability is required. Some evenings and weekends may be required based on scheduling.

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Logistics Specialist

Parenting is hard, and everyone wants the best for their children. That’s where we come in! At Snuggle Bugz, we look to instill confidence in parents navigating the early stages of Parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to provide support.

Our Logistics Specialist will be responsible for the day to day movement of inventory between retail stores and our main distribution centre. The position requires someone with attention to detail to ensure the correct products are being moved by someone with safe driving habits and a driving record to back it up. Our Logistics Specialist will also excel at regularly looking at product that is moving between the stores to see if there are any opportunities with the software and /or the performance of the inventory transfer processes.

Requirements:
  • A valid G license held for a minimum of 5 years, with a clean driving record
  • Ability to lift heavy objects (50 lbs+) and be on your feet all day
  • Previous experience with distribution centres is strongly preferred
  • Hands on entrepreneurial spirit and drive
  • Basic knowledge of Microsoft Office is required
Responsibilities:
  • Create, using company guidelines, picks of product to be recalled from stores to distribution centre
  • Diligently monitor and fulfil requests for supplies to be delivered to retail stores from retail support
  • Load and unload the company provided vehicle safely and efficiently
  • Assist the retail store in merchandising the product brought from the distribution centre
  • Locate product from the pick list in the retail store, package and load in company vehicle, ensuring the security of company property at all times
  • Upon return of product to distribution centre, scan product efficiently and accurately
  • Understand the distribution centre layout and be competent in understanding of the location system to accurately put product away after scanning
  • Comply with corporate policies at all times and obey traffic laws
  • Ensure proper maintenance of company vehicle
  • Other duties as may reasonably be assigned by management
Additional duties and responsibilities may be added or modified as required throughout the course of your employment 
If you meet the above qualifications, and are interested in working for a company with an outstanding culture and work environment, please submit your covering letter along with resume. 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process.
Reports to: Director of Finance and Operations

Hours: Salaried position, 40 hrs per week, M-F, some evenings/weekends may be required occasional
If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Talent Program Administrator

The Talent Program Administrator will be responsible for the day to day management of all Talent programs at our head office and in support of our retail stores. Primary responsibilities will include compensation administration; benefits administration; HRIS administration; designing and implementing programs, policies and procedures; and ensuring our workplace is in compliance with all applicable laws and requirements.

Requirements:
  • Minimum of 3 years experience administering payroll and benefits; previous experience with Payworks would be an asset, preferably in a retail environment. Payroll certification would be an asset.
  • Experience preparing and maintaining talent programs, policies and procedures.
  • Strong understanding of applicable laws and requirements.
  • A University or College degree/diploma is strongly desired.
  • Hands on entrepreneurial spirit and drive.
  • Advanced interpersonal and communication skills (verbal and written).
  • Capable of maintaining a high degree of confidentiality and professionalism.
  • Strong analytical thinker, process focused and detail oriented.
  • Advanced knowledge of Microsoft Office (Outlook, Excel, Word) is required.
Responsibilities:
  • Talent Compensation and Benefits Administration, including year end administration and updates
  • Assist employees with compensation and benefits related inquiries.
  • Ensure compliance with regulatory requirements and internal policies & procedures. Completion of statutory filings related to payroll.
  • Ensure all locations are compliant with workplace laws.
  • Draft and maintain talent programs, policies and procedures
  • Maintain and prepare talent employment related documentation, including employment contract administration.
  • Generate routine reports, assist with ad-hoc reporting requirements, and provide oversight of talent absences and assistance with managing vacancies.
  • Oversight of information in the information systems related to employee records, including maintaining documentation regarding any talent issues that arise and escalate as required to senior management.
  • Stay up to date on regulatory updates and changes impacting talent.
Additional duties and responsibilities may be added or modified as required throughout the course of your employment 
If you meet the above qualifications, and are interested in working for a company with an outstanding culture and work environment, please submit your covering letter along with resume. 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process.

Reports to: Director of Finance
Hours: Salaried position, 40 hrs per week, M-F, some evenings/weekends may be required occasional

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Retail Store Manager

Location: Coquitlam

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to jump in and provide leadership to our retail talent.

Our Retail Store Manager will manage and develop a professional Talent of Retail Sales Advisors, Sr. Retail Sales Advisors, and Assistant Retail Store Managers to drive sales, provide excellent service to our Friends, meet company goals, and maximize store promotions and marketing initiatives.
Our Retail Store Manager is accountable to store KPIs, maintaining visual and operational standards and leading by example for company processes. They are able to balance floor leadership, administrative tasks, coaching, and sales on each shift – working with their Area Manager to ensure they are creating an engaging, rewarding, and environment of accountability.

They also provide support to our HQ Store Support Teams by sharing information from Friends so Snuggle Bugz can continue to grow.

REQUIREMENTS
  • Customer Service experience (Min 4 years) 
  • Proven Leadership experience (Min 3 years)
  • Understanding of Retail KPIs (Sales/ADS/Email Capture/Labour Hours/Budgets)
  • Highly motivated and charismatic, energetic
  • Great Communicator (expected to communicate with Friends, Peers & Managers)
  • Proven history of working with peers & taking on a leadership role
  • Ability to be on their feet for 6 to 8-hour shifts
  • Ability to lift and/or move 50 lbs.
  • Self-Starter – ability to understand and execute tasks with minimal supervision
  • Min of 5 years of cash handling experience
  • Comfort with Point of Sale (POS)
  • Comfort & Understanding of MS Office programs (Excel & Outlook a must)
  • Comfort & Awareness of Social Media channels (Facebook, Instagram etc.)
  • Ability to connect and reach out to the community
RESPONSIBILITIES
Store Operations
  • Opening / Closing Store /Cashing out and balancing daily transactions
  • Firm understanding of Annual, Quarterly, Monthly, Weekly and Daily Sales KPIs and how Talent behaviors affect these KPIs
  • Managing Leadership POS functions (overrides, returns, resolution for customer service issues)
  • Loss Prevention – ability to understand and prevent fraudulent activities in the store. Understanding of LP measures that can be taken to ensure safety of Talent and Friends. Firm understanding of shrink and being accountable to shrink goals
  • Floor Leadership – driving team to achieve daily KPIs & complete Daily Tasks
  • Able to create a clear flow of information between HQ Support and store team
  • Organizing weekly cash deposits
  • Scheduling
  • Payroll
  • Supporting Weekly/Monthly Operations & Product Calls
  • Executing company processes
  • Lead by example for company standards: Customer Service, Personal Presentation, Processes
  • Responsible for ordering store supplies
Leadership
  • Interviewing/hiring
  • Supporting & executing onboarding/training of Talent
  • Coaching & motivating Talent
  • Completing administrative paperwork that accompanies the above
  • Supporting the resolution of Talent issues
  • Able to hold team accountable to goals/vision
  • Open and transparent communicator with team and their management
  • Able to mange their time and workload through delegation & direction
  • Ability to be held accountable & be part of the solution process for challenges faced in store and Retail Department
Product and Merch
  • Supporting the organizing/receiving/execution of shipments
  • Ensure replenishment is taking place
  • Managing Recalls & Informing HQ and Talent all steps have been taken
  • Damages
  • Supporting Store Allocation Process
  • Maintaining Store Visual Standards & Executing VCOMMs/Resets
  • Managing promotions & store window and in-store signage Supporting annual inventory counts
  • Supporting Cycle Count process
  • Special Orders – ensuring pick ups/deliveries and closure of these orders are maintained
Community
  • Aware & a part of local Mom groups who influence our Friends
  • Support & Execution of Confidence Events
Support
  • Supporting Sister Stores with staffing, training, and knowledge
  • Supporting the execution of HQ events: Clearance Centre, Car Seat Day, Stroller Day
Report to: Area Manager Direct Reports: Assistant Retail Store Managers, Sr. Retail Sales Advisors, Retail Sales Advisors Hours: Full Time Salary, 40 hrs per week, open availability required with ability to work evenings & weekends
E-Commerce Manager

Location: Burlington, ON

Parenting is hard, and everyone wants the best for their children. That’s where we come in! At Snuggle, we look to instill confidence in parents navigating the early stages of Parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to jump in and provide operational excellence for our digital business.

The E-Commerce Manager is responsible for driving the overall performance of the company’s digital business.  Using a mix of people focused leadership, thorough analysis, and strategic thinking, this role assumes guidance of the design, content, analysis, and performance of the company’s e-commerce sites.

Leading an internal content team and the coordination of third-party resources, the E-Commerce Manager drives priorities in line with Snuggle  customer centric mission – generating maximum exposure, conversion and sales performance from the company’s websites and online marketing activities.

Responsibilities

  • Recruit, train, develop and lead the E-Commerce and E-Commerce Customer Service teams to maintain performance objectives and ensure the development of team members
  • In conjunction with the marketing and purchasing departments, plan and update the website content to align with events and promotional objectives
  • Customer Acquisition 
    • Responsible for increasing online customer acquisition in conjunction with Marketing
    • Responsible for partnering with marketing on all site-specific marketing such as Search Engine Optimisation (SEO), Online Partnerships, Affiliates, and online exclusive advertising opportunities
    • Working directly with marketing on company wide initiatives
  • Conversion
    • Responsible for increasing the percentage of visitors who complete and purchase online
    • Develop optimizing strategies for the user experience to increase conversion rates
    • Utilize data analysis and site analytics to identify what is working online and what is not
  • Customer Retention
    • Responsible for driving customer lifetime value by developing programs to encourage repeat purchases
    • Utilize post purchase tactics to increase customer retention
    • Working with Marketing to develop marketing strategies specific to existing customers utilizing segmentation, Ads, emails, and other online exclusive marketing efforts
  • Content / Category / Product Site Management
    • Responsible for the overall look and feel of the site
    • Responsible for overseeing the merchandising of the site including product catalogue, categories, content and images
    • Responsible for site search and usability
  • Marketplace Operations
    • Responsible for managing our marketplace strategy along with the day to day operations of our marketplace business (amazon.ca, Best Buy)
  • Operations
    • Responsible for managing outsourced technical components of the site and communicating with development partners (WorkArea, Syatt, etc.)
    • Manage & test all site changes, upgrades
    • Responsible for the overall operation and maintenance of the site
  • Omni-Channel Focus
    • Assist in the design and execution of programs and technical enhancements to accomplish best in class customer experiences
  • Customer Service
    • Manage the Customer Service Team to deliver a best in class level of service to our customers
    • Assist with elevated customer concerns to ensure proper care is taken to retain their business
    • Evaluate and execute special projects under the direction of the President

Additional duties and responsibilities may be added or modified as required throughout the course of your employment


Requirements

  • 3+ years of experience in a management role in an e-commerce industry
  • Post-secondary schooling, Ecommerce Management or related field or equivalent experience
  • Working knowledge of the latest internet technologies
  • Hands on entrepreneurial spirit and drive
  • Demonstrated success in the Canadian ecommerce market
  • A thorough understanding of site performance, analysis, metrics and site merchandising
  • Google Analytics Certification
  • Working knowledge of the latest internet design technologies
  • A dynamic manager with experience building and motivating teams
  • A great understanding of ecommerce marketing channels such as email, Search, Social…
  • Excellent verbal and written communication skills

If you meet the above qualifications and are interested in working for a company with an outstanding culture and work environment, please submit your covering letter along with resume to careers@snugglebugz.ca


Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process. 


REPORTS TO: Director of Marketing

DIRECT REPORTS: E-Commerce Web Producer, E-Commerce Product Catalogue Specialist, Customer Service Manager

HOURS: Full Time Salary, 40 hrs per week, M-F, some evenings and weekends may be required.

E-commerce Product Catalogue Specialist

Parenting is hard, and everyone wants the best for their children. That’s where we come in! At Snuggle Bugz, we look to instill confidence in parents navigating the early stages of Parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to jump in and create meaningful content for our friends.

The E‐Commerce Product Catalogue Specialist will work closely with Purchasing and Marketing to ensure that the online product catalogue is accurate and complete. Responsible to collect all product information from multiple sources, including thorough research. Creation of compelling and accurate content so the customer can be confident about their purchasing decision.

REQUIREMENTS
  • 1‐3 years working experience in e‐commerce merchandising and/or retail merchandising, data maintenance
  • Advanced working knowledge of MS Excel or similar
  • Excellent problem solving skills, analytical skills and be able to multi‐task
  • Excellent organizational skills, with strong attention to detail & timelines
  • Experience with search engine optimization (SEO) best practices in e‐commerce
  • Familiarity with e‐commerce and digital marketing channels
  • Excellent written and verbal communication skills
  • Strong ability to work independently and within a team environment
  • Strong desire and a proven aptitude for continuous learning
  • An understanding of hand‐coded HTML, CSS, HTML5, JavaScript (jQuery) would be an asset
  • Firsthand knowledge of our brands and products would be an asset
  • Hands on entrepreneurial spirit and drive
RESPONSIBILITIES
  • Manages timely additions of new products & the ongoing enhancement of product catalogue and site content
  • Research product specifications; work with internal teams & vendor partners to collect product info
  • Write product details for all products & compelling content that will appeal to the consumer
  • Ensure highest levels of data accuracy, relevance and richness standards are upheld. Be able to process a high volume of information from multiple sources while ensuring a constant level of quality execution
  • Ensure accurate information on all items on the site, including descriptions, images, style attributes, shipping restrictions, pricing, product attributes, and any enhanced product content
  • Responsible for ongoing quality assurance checks of product information on the website, validating completeness and accuracy of content. Update product info as required in order to ensure a positive customer experience at all times
  • Upload the product and confirm the content is accurate and complete
  • Responsible for timely removal of discontinued product from site
  • Uploads and manages listing for 3rd party selling channels, including working with vendors to represent their products on wide‐spectrum platforms
  • Upload and schedule regular and promotional pricing on the website
  • Manage online customer reviews and report insights to appropriate departments
  • Create appropriate cross‐sell and up‐sell opportunities throughout the site
  • Evaluate and execute special projects as assigned
If you meet the above qualifications and are interested in working for a company with an outstanding culture and work environment, please submit your covering letter along with resume to

careers@snugglebugz.ca


Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process.


Report to: E‐Commerce Manager
Direct Reports: N/A
Hours: Full Time Salary, 40 hrs per week, M‐F, some evenings and weekends may be required.

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