Careers

Great Place to Work Certified - Snuggle Bugz

Snuggle Bugz is one of Canada's largest baby stores, with an online presence at www.snugglebugz.ca and 9 retail stores. We offer parents an amazing selection of mid to high end baby furniture, gear and accessories. We strive to provide the best service, products and customer experiences in the industry. We are looking for driven and energetic employees to join our family spirited team.

Snuggle Bugz is proud to be certified as a Great Place to Work® after a thorough and independent analysis conducted by Great Place to Work® Institute Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.

Why Work at Snuggle Bugz?

Full Benefits

Snuggle Bugz values your need to take care of yourself. We love our people and take care of them by offering a comprehensive benefit plan.

Paid Vacation

Snuggle Bugz values your need to get away and spend time with your friends and family. We love our people and offer paid vacation time.

Discounts

Snuggle Bugz values your need to purchase products for either yourself or your friend and family. We love our people and offer employee discounts on our products.

BBQ’s and Events

Snuggle Bugz values your need to work hard but play hard too. We love our people and host regular Employee events to ensure we can play as a team.

Growth Opportunities

Snuggle Bugz values your need to grow. We love our people and are so excited when we can leverage internal talent for promotions and upward movement.

Family First

Snuggle Bugz values you and your family. We love our people and provide flexible work solutions that suit your needs

Inspiring All Hands Meetings

Snuggle Bugz values your need to be in the know. We love our people and host an All hands meeting once per month. We share upcoming events, notable changes and everything Snuggle Bugz.

Commitment to Excellence

Snuggle Bugz values your need for recognition. We love our people and encourage employees to participate in our Commitment to Excellence Recognition Program. Winners of the program can walk away with prizes such as gift certificates, days off, lunch with Ben or a team lunch.

We encourage you to check out our open opportunities, and check back next week too as there are always new things popping up as we grow our footprint across Canada.


Snuggle Bugz is one of Canada's largest baby stores, with an online presence at www.snugglebugz.ca and 9 retail stores. We offer parents an amazing selection of mid to high end baby furniture, gear and accessories. We strive to provide the best service, products and customer experiences in the industry. We are looking for driven and energetic employees to join our family spirited team.

Snuggle Bugz is proud to be certified as a Great Place to Work® after a thorough and independent analysis conducted by Great Place to Work® Institute Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.

Why Work at Snuggle Bugz?

Full Benefits

Snuggle Bugz values your need to take care of yourself. We love our people and take care of them by offering a comprehensive benefit plan.

Paid Vacation

Snuggle Bugz values your need to get away and spend time with your friends and family. We love our people and offer paid vacation time.

Discounts

Snuggle Bugz values your need to purchase products for either yourself or your friend and family. We love our people and offer employee discounts on our products.

BBQ’s and Events

Snuggle Bugz values your need to work hard but play hard too. We love our people and host regular Employee events to ensure we can play as a team.

Growth Opportunities

Snuggle Bugz values your need to grow. We love our people and are so excited when we can leverage internal talent for promotions and upward movement.

Family First

Snuggle Bugz values you and your family. We love our people and provide flexible work solutions that suit your needs

Inspiring All Hands Meetings

Snuggle Bugz values your need to be in the know. We love our people and host an All hands meeting once per month. We share upcoming events, notable changes and everything Snuggle Bugz.

Commitment to Excellence

Snuggle Bugz values your need for recognition. We love our people and encourage employees to participate in our Commitment to Excellence Recognition Program. Winners of the program can walk away with prizes such as gift certificates, days off, lunch with Ben or a team lunch.

We encourage you to check out our open opportunities, and check back next week too as there are always new things popping up as we grow our footprint across Canada.

Retail Sales Advisor

Locations: Oakville (Part Time), Burlington (Part Time)

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion for building meaningful relationships with our friends.

A Retail Sales Advisor is energetic, upbeat, and Friend oriented. They have strong interpersonal skills and possess the ability to empathize with our Friends. They are willing and excited to retain extensive product information and regulations associated with the industry.

Responsibilities:
  • Customer Service in person & over the phone 
  • POS Transactions for Friends (sales, inventory look ups, placing special orders) 
  • Product expert: Assist Friends in finding the best product to meet their needs 
  • Receiving store shipments and stock replenishment 
  • Maintaining cleanliness of the store & Friend Areas (bathrooms, kitchen area, sales floor, displays, backrooms) 
  • Assist with the merchandising & store promotional signage 
Additional duties and responsibilities may be added or modified as required throughout the course of your employment 

Requirements:
  • Charismatic, energetic person 
  • Great Communicator (expected to communicate with Friends, Peers & Managers) 
  • Proven history of working within a team environment 
  • Ability to be on their feet for 6 to 8-hour shifts 
  • Ability to lift and/or move 50 lbs 
  • Self-Starter – ability to understand and execute tasks with minimal supervision 
  • Comfort with cash handling 
  • Comfort with Point of Sale (POS) 
  • Comfort & Understanding of email programs 
  • Comfort & Awareness of Social Media channels (Facebook, Instagram, etc.) 

If you meet the above qualifications, and are interested in working for a company with an outstanding culture and work environment, please submit your covering letter along with resume. 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process.

Reports to: Retail Store Manager

Hours: 

·        Part Time – Minimum availability 15-20 hours/week with ability to work evenings and weekends

·        Full Time – Open availability required with ability to work evenings and weekends


If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Sr. Retail Sales Advisor (Keyholder)

Location: Oakville (Full Time)

Description:

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion for building meaningful relationships with our friends.

A Sr. Retail Sales Advisor is a leader on our sales floor. They are comfortable leading the store team to achieving daily KPI targets and executing expected store tasks. They are responsible for opening/closing a store and will, at times, be a lead decision maker in the store. They are energetic, upbeat, and Friend oriented. They have strong interpersonal skills and possess the ability to empathize with our Friends. They are willing and excited to retain extensive product information and regulations associated with the industry.

Responsibilities: 
  • Customer Service in person & over the phone
  • POS Transactions for Friends (sales, inventory look ups, placing special orders)
  • Product expert:  Assist Friends in finding the best product to meet their needs
  •  Receiving store shipments and Stock Replenishment
  • Maintaining cleanliness of the store & Friend Areas (bathrooms, kitchen area, sales floor, displays, backrooms)
  • Assist with the merchandising & store promotional signage
  • Setting daily game plan with a team of associates to reach daily KPIs and complete daily tasks
  • Opening/Closing the store
Additional duties and responsibilities may be added or modified as required throughout the course of your employment

Requirements:
  • Customer Service experience (Min 2 years)
  • Proven Leadership experience (Min 1 year) 
  • Charismatic, energetic person
  • Great Communicator (expected to communicate with Friends, Peers & Managers)
  • Proven history of working with a team & taking on a leadership role
  • Ability to be on their feet for 6 to 8-hour shifts
  •  Ability to lift and/or move 50 lbs
  • Self-Starter – ability to understand and execute tasks with minimal supervision
  • Min of 2 years of cash handling experience
  • Comfort with Point of Sale (POS)
  • Comfort & Understanding of email programs
  • Comfort & Awareness of Social Media channels (Facebook, Instagram, etc.)
If you meet the above qualifications, and are interested in working for a company with an outstanding culture and work environment, please submit your covering letter along with resume. Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process.

Reports to:  Retail Store Manager

Direct Reports: None

Hours:

·        Part Time – Minimum availability 15-20 hours/week with ability to work evenings and weekends

·        Full Time – Open availability required with ability to work evenings and weekends


If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Assistant Retail Store Manager

Location: Oakville 

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to jump in and provide leadership to our retail talent.

Our Assistant Retail Store Manager is a pivotal leadership role within our Snuggle Bugz Stores. They are a full-time leader and will have a focused expertise in one of our two sides of the business: Nestled (Furniture) or Snuggle Bugz (Gear). Our Assistant Retail Store Manager supports their Retail Store &/or Retail General Manager in creating a high level of Customer service, floor leadership, development of Retail Sales Advisors, and maintenance of the company’s Core Values.

Our Assistant Retail Store Manager is accountable to store KPIs, maintaining visual and operational standards, and leading by example for company processes. They are able to balance, floor leadership, administrative tasks, coaching, and sales on each shift while working with their Retail Store Manager to ensure they are creating an engaging and rewarding environment of accountability.

Responsibilities:

§  Store Operations

o  Opening / Closing Store /Cashing out – balancing daily transactions

o  Managing Leadership POS functions (overrides, returns, resolution for customer service issues)

o  Floor Leadership – driving team to achieve daily KPIs & complete daily tasks

o  Organizing weekly cash deposits

o  Scheduling Support

o  Payroll Support

o  Supporting Weekly/Monthly Operations & Product Calls

o  Executing company processes

o  Lead by example for company standards: Customer Service, Personal Presentation, Processes

§  Managing Retail Sales Advisors

o  Supporting interviewing/hiring process

o  Supporting & executing onboarding/training of Talent

o  Coaching & Motivating Talent

o  Supporting RSM/GM with administrative paperwork which accompanies the above

o  Supporting the resolution of Talent issues

§  Product & Merch

o  Supporting the organising/receiving/execution of shipments

o  Ensure replenishment is taking place

o  Managing Recalls & Informing HQ and Talent all steps have been taken

o  Supporting Damages Admin

o  Supporting Store Allocation Process

o  Maintaining Store Visual Standards & Executing VCOMMs/Resets

o  Managing promotions & store window and in-store signage

o  Supporting annual inventory counts

o  Supporting Cycle Count process

o  Special Orders – ensuring pick ups/deliveries and closure of these orders are maintained

§  Community

o  Aware & a part of local Mom groups who influence our Friends

o  Support & Execution of Confidence Events

Additional duties and responsibilities may be added or modified as required throughout the course of your employment


Requirements: 
  • Charismatic, energetic person
  • Customer Service experience (Min 3 years)
  • Proven Leadership experience (Min 2 years)
  • Understanding of Retail KPIs (Sales/ADS/Email Capture/Labour Hours/Budgets)
  • Great Communicator (expected to communicate with Friends, Peers & Managers)
  • Proven history of working with a team & taking on a leadership role
  • Ability to be on their feet for 6 to 8-hour shifts
  • Ability to lift and/or move 50 lbs
  • Self-Starter – ability to understand and execute tasks with minimal supervision
  • Min of 2 years of cash handling experience
  • Comfort with Point of Sale (POS)
  • Comfort & Understanding of MS Office programs (Excel & Outlook a must)
  • Comfort & Awareness of Social Media channels (Facebook, Instagram, etc.)
  • NOTE: Combo locations who house our Nestled Furniture Showroom, will have an ARSM dedicated to this understanding of the product and process associated with this Snuggle Bugz Brand. Background in Furniture, home design and decor is an asset. If you meet the above qualifications, and are interested in working for a company with an outstanding culture and work environment, please submit your covering letter along with resume. Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process.

Reports to: Retail Store Manager
Hours: Full Time Hourly, 40 hours per week, open availability required with ability to work evenings & weekends.

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Distribution Centre Associate

Location: Burlington

Parenting is hard, and everyone wants the best for their children. That’s where we come in! At Snuggle Bugz, we look to instill confidence in parents navigating the early stages of Parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to provide support in our Distribution Centre.

A full-time week-day position, involving infrequent weekend work. The successful candidate will be good with numbers and organization, have a flexible schedule, be able to lift 50 pounds and have a sense of urgency about them! The combination of receiving, picking and shipping means that quick turnarounds are the rule, not the exception. This is an entry level position that presents an opportunity to get in on the ground floor and grow with our organization.

Responsibilities:
  • Putting product away in the accurate BIN location
  • Pulling / Picking inventory from BIN locations for orders and store transfers
  • Restocking shelves from overflow inventory locations and consolidating items when necessary
  • Maintain a safe and clean work environment by keeping shelves, pallet area, and workstations neat
  • Perform inventory control procedures including assigned cycle counting
  • Communicate and cooperate with supervisors and coworkers
  • Other duties as assigned 
  • Additional duties and responsibilities may be added or modified as required throughout the course of your employment.

Requirements:
  • Good organization and time management skills
  • Hard working with a desire to see a job done to completion
  • Ability to lift heavy objects (50 lbs+)
  • Previous experience as a warehouse worker an asset
If you meet the above qualifications, and are interested in working for a company with an outstanding culture and work environment, please submit your covering letter along with resume. Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process.

Reports to: Distribution Centre Manager 
Hours: Full-time Hourly. Full open availability is required. Some evenings and weekends may be required based on scheduling.

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Retail Store Manager

Location: Coquitlam

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to jump in and provide leadership to our retail talent.

Our Retail Store Manager will manage and develop a professional Talent of Retail Sales Advisors, Sr. Retail Sales Advisors, and Assistant Retail Store Managers to drive sales, provide excellent service to our Friends, meet company goals, and maximize store promotions and marketing initiatives.
Our Retail Store Manager is accountable to store KPIs, maintaining visual and operational standards and leading by example for company processes. They are able to balance floor leadership, administrative tasks, coaching, and sales on each shift – working with their Area Manager to ensure they are creating an engaging, rewarding, and environment of accountability.

They also provide support to our HQ Store Support Teams by sharing information from Friends so Snuggle Bugz can continue to grow.

REQUIREMENTS
  • Customer Service experience (Min 4 years) 
  • Proven Leadership experience (Min 3 years)
  • Understanding of Retail KPIs (Sales/ADS/Email Capture/Labour Hours/Budgets)
  • Highly motivated and charismatic, energetic
  • Great Communicator (expected to communicate with Friends, Peers & Managers)
  • Proven history of working with peers & taking on a leadership role
  • Ability to be on their feet for 6 to 8-hour shifts
  • Ability to lift and/or move 50 lbs.
  • Self-Starter – ability to understand and execute tasks with minimal supervision
  • Min of 5 years of cash handling experience
  • Comfort with Point of Sale (POS)
  • Comfort & Understanding of MS Office programs (Excel & Outlook a must)
  • Comfort & Awareness of Social Media channels (Facebook, Instagram etc.)
  • Ability to connect and reach out to the community
RESPONSIBILITIES
Store Operations
  • Opening / Closing Store /Cashing out and balancing daily transactions
  • Firm understanding of Annual, Quarterly, Monthly, Weekly and Daily Sales KPIs and how Talent behaviors affect these KPIs
  • Managing Leadership POS functions (overrides, returns, resolution for customer service issues)
  • Loss Prevention – ability to understand and prevent fraudulent activities in the store. Understanding of LP measures that can be taken to ensure safety of Talent and Friends. Firm understanding of shrink and being accountable to shrink goals
  • Floor Leadership – driving team to achieve daily KPIs & complete Daily Tasks
  • Able to create a clear flow of information between HQ Support and store team
  • Organizing weekly cash deposits
  • Scheduling
  • Payroll
  • Supporting Weekly/Monthly Operations & Product Calls
  • Executing company processes
  • Lead by example for company standards: Customer Service, Personal Presentation, Processes
  • Responsible for ordering store supplies
Leadership
  • Interviewing/hiring
  • Supporting & executing onboarding/training of Talent
  • Coaching & motivating Talent
  • Completing administrative paperwork that accompanies the above
  • Supporting the resolution of Talent issues
  • Able to hold team accountable to goals/vision
  • Open and transparent communicator with team and their management
  • Able to mange their time and workload through delegation & direction
  • Ability to be held accountable & be part of the solution process for challenges faced in store and Retail Department
Product and Merch
  • Supporting the organizing/receiving/execution of shipments
  • Ensure replenishment is taking place
  • Managing Recalls & Informing HQ and Talent all steps have been taken
  • Damages
  • Supporting Store Allocation Process
  • Maintaining Store Visual Standards & Executing VCOMMs/Resets
  • Managing promotions & store window and in-store signage Supporting annual inventory counts
  • Supporting Cycle Count process
  • Special Orders – ensuring pick ups/deliveries and closure of these orders are maintained
Community
  • Aware & a part of local Mom groups who influence our Friends
  • Support & Execution of Confidence Events
Support
  • Supporting Sister Stores with staffing, training, and knowledge
  • Supporting the execution of HQ events: Clearance Centre, Car Seat Day, Stroller Day
Report to: Area Manager Direct Reports: Assistant Retail Store Managers, Sr. Retail Sales Advisors, Retail Sales Advisors Hours: Full Time Salary, 40 hrs per week, open availability required with ability to work evenings & weekends

People and Culture Specialist

Location: Burlington, ON

You love people. You have a passion for building open-minded, honest, and respectful relationships with and amongst people, and love to inspire confidence in others. You want to help others become the best they can be, while making them feel valued. We do too. That’s why we’re looking for our first ever People & Culture Specialist – someone who’s not looking for just another HR job, but instead, wants a role where they can use their passion for people to engage our employees and be part of shaping a unique and transformative employee experience.

Who Are We?
We are Snuggle Bugz (https://www.snugglebugz.ca/) : a retailer that has its company philosophies at the very heart of it all. We specialize in carefully selected, unique and meaningful products for children, everything from car seats to strollers and apparel. With 9 retail locations across Canada, we’ve made a difference for our customers by treating them like friends rather than dollar signs: giving them the right information so they can make the best decisions for their children.

We also believe that employees are more than just human resources. That’s why we’re creating a brand-new role that will have a huge impact on company culture and help people get the most out of their workdays and careers. If you’re an outside-the-box thinker with a passion for helping people and a desire to make a difference in the world, this is the role for you.

A Unique Opportunity:
As our new People & Culture Specialist, you’ll be taking the point on a range of initiatives designed to improve employee experience and to empower our employees to live our company philosophies naturally. Working alongside a technical administrator (who will take care of the administrative, payroll, and contract side of things), you’ll ensure a seamless employee experience while building rapport and support across our company, and instilling confidence in our staff.

Here’s some examples of the things you’ll be working on: 
  • Participate in the recruiting/interview process to ensure culture fit
  • Find ways to get potential candidates excited about workplace culture, contributing to everything from communications and marketing to job ads
  • Create a candidate focused brand and identity for our company’s online presence
  • Be a resource to new employees through the onboarding process: answering questions and helping people acclimatize
  • Develop and improve onboarding and development initiatives to maximize employee experience and engagement
  • Support/coach people managers in best practices, and provide coaching and tools for improving the day-to-day experience of their staff
  • Survey/research employee needs and develop responsive strategies  Updating, adapting and implementing the 12-15 culture programs already in use
This role is all about servant leadership: proactively finding and developing ways to improve the employee experience, while serving as a coach and mentor to our team. The focus of this role is on others – helping others feel connected to our culture, while developing their talent and long-term success with us.

Sometimes this involves strategic thinking: generating policies that facilitate open communication between our staff members; other times your work will be creative: coming up with ideas for events, fitness challenges, you name it.
But most importantly, you’ll be the face of company culture at Snuggle Bugz: partnering with other departments on employee experience and culture initiatives and making our company philosophies a reality to every employee.

If you’ve got the following qualities, you’ll fit right in:
  • People-first attitude – you’re outgoing and love helping people succeed. Whether that means going out and talking to everyone to get ideas, or proactively improving resources, you stay focused on a quality employee experience.
  • Empathy – you’re able to understand others easily and share in their feelings. Because of this, you care easily and deeply.
  • Positivity – it’s difficult to discourage you because you’ve always got another idea ready to go when your first one doesn’t pan out. You love to learn, iterate, and improve.
  • Follow-through – you don’t just show people what they need to know: you follow-up, check-in, and make sure that you’re understood. You are clear and direct, inspiring people to share in your vision.
Working with Snuggle Bugz: This is a full-time, permanent position, working Monday to Friday 40 hours per week (with flexibility as needed). You’ll work out of our comfortable, open-office Burlington HQ. Occasionally (1-2x per month) will travel to meet with staff in our retail locations. In addition to a competitive salary, you’ll get a whole bunch of perks: like full benefits, discounts, RSP matching, and three-weeks’ vacation to start.
We’re a big culture company, so we make sure to show our employees how much they mean to us. Whether that’s at company BBQs, or through our recognition program, you and your contributions will be valued and recognized with us.
Our employees genuinely love what they do, and we truly believe that we’re making a difference in the world together. Our focus on helping our customers, and each other, is what sets us apart. Working here means experiencing a supportive, family-oriented work culture like none other – and in this role, you’ll have the unique opportunity to help us evolve and become even better.

Qualifications: 
  • 3+ years’ experience in a similar role, involving some aspect of culture leadership/analysis/development/training etc.
  • Experience mentoring both individuals and groups in a professional setting, preferably in line with specific goals and strategies 
  • Exceptional communication skills with experience developing and delivering internal communications to employees at all levels, as well as providing consultative advice to front line staff, managers and/or senior leaders
  • Volunteer experience would be an asset, especially in a child-focused environment, charity or non-profit organization, etc.
  • Experience in a child-focused industry would be an asset
  • Driver’s license and access to a reliable vehicle

How to Apply:
Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.
We strive to build a team that reflects the diversity of the community we work in, and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.
We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.

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