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Job Opportunities

Snuggle Bugz is one of Canada's largest baby stores, with an online presence at www.SnuggleBugz.ca and 7 retail stores. We offer parents an amazing selection of mid to high end baby furniture, gear and accessories. We strive to provide the best service, products and customer experiences in the industry. We are looking for driven and energetic employees to join our family spirited team. If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

We're hiring for our new store at The Stockyards, Toronto!  Positions Available:

Retail Positions Available

Nestled Retail Positions Available – Burlington, Ontario

Additional Snuggle Bugz Opportunities – Burlington, Ontario

Retail Store Manager

Description:

Retail Store Manager will manage and develop a professional staff of sales associates to drive sales, provide excellent service to our customers, meet company goals, and maximize store promotions and marketing initiatives. Sales growth to be achieved by training and coaching your staff to accomplish their professional and financial goals. The Store Manager must also possess exceptional administrative and interpersonal skills. Retail Store Manager responsibilities include hiring, training, coaching, merchandising, selling and exceeding customer expectations.

Requirements:

  • 2-5 years of experience in retail management
  • Highly motivated and charismatic, energetic
  • Computer proficiency with Windows based applications
  • Retail, display design, and business training an added benefit
  • Formal sales training an asset
  • Industry experience is an asset

Responsibilities:

  • Opening / Closing Store
  • Cashing out – balancing daily transactions
  • Organizing / Participating in special promotions, displays and events
  • Finding ways to increase sales and improve efficiencies, ensuring that sales targets are met

Managing Sales Associates:

  • Human Resources - dealing with staffing issues, interviewing potential staff, performing performance reviews, organizing training and development
  • Assigning duties on a daily basis
  • Scheduling of all staff
  • Product knowledge support/backup for sales associates
  • Motivating stadd
  • Sales Associate Training - Providing in-house training and organizing outside rep training

Customer Service:

  • Customer Escalations - handling customer complaints or inqu
  • Ensure that all staff deliver an excellent customer shopping experience
  • iries requiring a manager
  • Manager authorizations for pricing and returns, special situations 

Sales Support:

  • Lead salesperson responsible for leading by example
  • Participate in routine day to day activities such as serving customers, cleaning, stocking shelves, etc.

Store Appearance/Image:

  • Ensuring staff meet company dress code
  • Merchandising, general store appearance, floor displays, and layout
  • Signage - Oversee design and creation of all in-store signage

Other:

  • Product visionary - researching the latest products via internet, trade magazines, or customer requests and making recommendations for purchase
  • Competitive awareness - monitoring competitors, market trends, and customer expectations
  • Marketing - Identifying ways of promoting in the local community and driving traffic
  • Execution of regular inventory counts

Report to: District Manager

Direct Reports: Assistant Store Manager, Retail Associates

Hours: Part/Full Time Salary, 40 hrs per week, full/open availability required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Assistant Retail Store Manager

Description:

The Assistant Retail Store Manager will work with the Store Manager to manage and develop a professional staff of sales associates to drive sales, provide excellent service to our customers, meet company goals, and maximize store promotions and marketing initiatives. Sales growth will be achieved through training and coaching your staff to accomplish their professional and financial goals. The Assistant Store Manager must also possess exceptional administrative and interpersonal skills. Assistant Retail Store Manager responsibilities include hiring, training, coaching, merchandising, selling and exceeding customer expectations.

Requirements:

  • 1-3 years of experience in retail management
  • Highly motivated and charismatic, energetic
  • Computer proficiency with Windows based applications
  • Retail, display design, and business training an added benefit
  • Formal sales training an asset
  • Industry experience is an asset

Responsibilities:

  • Opening / Closing Store
  • Cashing out – balancing daily transactions
  • Organizing / Participating in special promotions, displays and events
  • Finding ways to increase sales and improve efficiencies, ensuring that sales targets are met

Managing Sales Associates

  • Human Resources – dealing with staffing issues, interviewing potential staff, performing performance reviews, organizing training and development
  • Assigning duties on a daily basis
  • Product knowledge support/backup for sales associates
  • Motivating staff
  • Sales Associate Training - Providing in-house training and organize outside rep training

Customer Service

  • Customer Escalations – handling customer complaints or inquires requiring a manager
  • Manager authorizations for pricing and returns, special situations

Sales Support

  • Lead salesperson responsible for leading by example
  • Participate in routine day to day activities such as serving customers, cleaning, stocking shelves, etc.

Store Appearance / Image

  • Ensuring staff meet company dress code
  • Merchandising, general store appearance, floor displays, and layout
  • Signage – Oversee design and creation of all in-store signage

Other

  • Product visionary – researching the latest products via internet, trade magazines, or customer requests and making recommendations for purchase
  • Competitive awareness – monitoring competitors, market trends, and customer expectations
  • Marketing – Identifying ways of promoting in the local community and driving traffic
  • Execution of regular inventory counts

Report to: Retail Store Manager

Hours: Part/Full Time Salary, 32+ hrs per week, full/open availability required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Keyholder

Description:

A Retail Keyholder must be customer oriented, energetic with strong interpersonal skills and possess the ability to absorb and retain extensive product information. Responsibilities include delivering exceptional customer service, handling cash transactions with management functionality, leading the store team to achieve company targets, ensuring the store appearance is well maintained and merchandized according to company direction, opening and closing the store, as well as other requirements as needed.

Requirements:

  • Highly motivated, charismatic, energetic person
  • Self-Starter – ability to work with minimal supervision
  • Individual needs to be a “people person”
  • Customer service experience (minimum 2 years)
  • Leadership ability

Responsibilities:

  • Customer focused
  • Product expert: Assist customers in finding the best product to meet their needs
  • Creating the best customer shopping experience
  • Assist with the merchandising of product throughout the store
  • Receiving shipments and stocking shelves on a regular basis
  • Help maintain an organized stockroom and sales floor
  • Coaching and motivating a team of associates to reach Company objectives
  • Opening/Closing the store

Report to: Retail Store Manager/Assistant Store Manager

Hours: Part/Full Time Salary, open availability required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Retail Sales Associate

Description:

A Retail Sales Associate must be customer oriented, energetic with strong interpersonal skills and possess the ability to absorb and retain extensive product information. Responsibilities include assisting customers in product selection, handling cash transactions, stocking and merchandising product.

Requirements:

  • Highly motivated, charismatic, energetic person
  • Self-Starter – ability to work with minimal supervision
  • Individual needs to be a “people person”
  • Industry experience is an asset, either from working in the industry or being a mom!

Responsibilities

  • Customer focused
  • Product expert: Assist customers in finding the best product to meet their needs
  • Creating the best customer shopping experience
  • Assist with the merchandising of product throughout the store
  • Receiving shipments and stocking shelves on a regular basis
  • Help maintain an organized stockroom and sales floor

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Nestled Furniture Sales Associate Burlington

A Furniture Sales Associate must be customer oriented, energetic with strong interpersonal skills and possess the ability to absorb and retain extensive product information. Responsibilities include assisting customers in product selection, handling cash/credit transactions, and merchandising product.

Requirements:

  • Highly motivated, detail oriented, and well organized
  • Self-Starter – ability to work with minimal supervision
  • Individual needs to be a “people person”
  • Furniture industry experience is a strong asset!

Responsibilities:

  • Customer focused
  • Product expert: Assist customers in finding the best product to meet their needs
  • Creating the best customer shopping experience
  • Assist with merchandising of product throughout the store
  • Help maintain an organized stockroom and sales floor

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Customer Service Represenative

Description:

Customer Service Representatives are the first point of contact for our amazing customers. They help our customers with any and all inquiries. Customers call in needing help with many things like: placing new orders, returns, exchanges, searching our website for an item (think personal shopper extraordinaire) and general product info.

Requirements:

  • Excellent communication skills - both verbal and written
  • Ninja like skills on the internet, ability to leap to multiple sites with lightning speed
  • A love of online shopping! It’s ok if you aren’t a shopaholic but you have to know how to do it
  • Proficient in the Microsoft Office Suite
  • Typing skills are at least 25 wpm
  • Ability to work in a fast-paced environment with the ability to handle multi tasks at a given time
  • And you know, it’s all in the details – bring a keen eye to the game
  • Available to work the weekends and evenings
  • Bilingualism is an asset

Responsibilities:

  • Answer incoming customer phone calls
  • Place outgoing calls and follow up on customer’s questions and inquiries
  • Use our in-house system to place customer's internet orders
  • Chat online with customers
  • Assist customers in their return orders
  • Provide a memorable, professional and excellent Snuggle Bugz customer experience

Report to: Customer Service Manager

Hours: Full Time & Part Time, hourly, some evenings and weekends may be required, schedules shifts

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca