Job Opportunities

Snuggle Bugz is one of Canada's largest baby stores, with an online presence at www.SnuggleBugz.ca and 7 retail stores. We offer parents an amazing selection of mid to high end baby furniture, gear and accessories. We strive to provide the best service, products and customer experiences in the industry. We are looking for driven and energetic employees to join our family spirited team. If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Retail Positions Available

Additional Snuggle Bugz Opportunities – Burlington, Ontario

Retail Store Manager

Description:

Retail Store Manager will manage and develop a professional staff of sales associates to drive sales, provide excellent service to our customers, meet company goals, and maximize store promotions and marketing initiatives. Sales growth to be achieved by training and coaching your staff to accomplish their professional and financial goals. The Store Manager must also possess exceptional administrative and interpersonal skills. Retail Store Manager responsibilities include hiring, training, coaching, merchandising, selling and exceeding customer expectations.

Requirements:

  • 2-5 years of experience in retail management
  • Highly motivated and charismatic, energetic
  • Computer proficiency with Windows based applications
  • Retail, display design, and business training an added benefit
  • Formal sales training an asset
  • Industry experience is an asset

Responsibilities:

  • Opening / Closing Store
  • Cashing out – balancing daily transactions
  • Organizing / Participating in special promotions, displays and events
  • Finding ways to increase sales and improve efficiencies, ensuring that sales targets are met

Managing Sales Associates:

  • Human Resources - dealing with staffing issues, interviewing potential staff, performing performance reviews, organizing training and development
  • Assigning duties on a daily basis
  • Scheduling of all staff
  • Product knowledge support/backup for sales associates
  • Motivating stadd
  • Sales Associate Training - Providing in-house training and organizing outside rep training

Customer Service:

  • Customer Escalations - handling customer complaints or inquires requiring a manager
  • Ensure that all staff deliver an excellent customer shopping experience
  • Manager authorizations for pricing and returns, special situations 

Sales Support:

  • Lead salesperson responsible for leading by example
  • Participate in routine day to day activities such as serving customers, cleaning, stocking shelves, etc.

Store Appearance/Image:

  • Ensuring staff meet company dress code
  • Merchandising, general store appearance, floor displays, and layout
  • Signage - Oversee design and creation of all in-store signage

Other:

  • Product visionary - researching the latest products via internet, trade magazines, or customer requests and making recommendations for purchase
  • Competitive awareness - monitoring competitors, market trends, and customer expectations
  • Marketing - Identifying ways of promoting in the local community and driving traffic
  • Execution of regular inventory counts

Report to: District Manager

Direct Reports: Assistant Store Manager, Retail Associates

Hours: Part/Full Time Salary, 40 hrs per week, full/open availability required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Retail Key Holder

Description:

A Retail Keyholder must be customer oriented, energetic with strong interpersonal skills and possess the ability to absorb and retain extensive product information.  Responsibilities include delivering exceptional customer service, handling cash transactions with management functionality, leading the store team to achieve company targets, ensuring the store appearance is well maintained and merchandized according to company direction, opening and closing the store, as well as other requirements as needed.

Requirements:

  • Highly motivated, charismatic, energetic person
  • Self-Starter – ability to work with minimal supervision
  • Individual needs to be a “people person”
  • Customer service experience (minimum 2 years)
  • Leadership ability

Responsibilities

  • Customer focused
  • Product expert: Assist customers in finding the best product to meet their needs
  • Creating the best customer shopping experience
  • Assist with the merchandising of product throughout the store
  • Receiving shipments and stocking shelves on a regular basis
  • Help maintain an organized stockroom and sales floor
  • Coaching and motivating a team of associates to reach Company objectives
  • Opening/Closing the store

Report to: Store Manager & Assistant Store Manager

Hours: Part Time Hourly, open availability is required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Retail Sales Associate

Description:

A Retail Sales Associate must be customer oriented, energetic with strong interpersonal skills and possess the ability to absorb and retain extensive product information. Responsibilities include assisting customers in product selection, handling cash transactions, stocking and merchandising product.

Requirements:

  • Highly motivated, charismatic, energetic person
  • Self-Starter – ability to work with minimal supervision
  • Individual needs to be a “people person”
  • Industry experience is an asset, either from working in the industry or being a mom!

Responsibilities

  • Customer focused
  • Product expert: Assist customers in finding the best product to meet their needs
  • Creating the best customer shopping experience
  • Assist with the merchandising of product throughout the store
  • Receiving shipments and stocking shelves on a regular basis
  • Help maintain an organized stockroom and sales floor

Report to: Store Manager & Assistant Store Manager

Hours: Part Time or Full Time Hourly, open availability is required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

IT Support Specialist

Description:

We are seeking an Information Technology Support Specialist to champion our Information Technology operation across the organization.  We are seeking a unique individual - one who is both hands-on and strategic and is equally energized by both. This position will co-ordinate and facilitate the management, adoption and utilization of Information Technology resources within the organization, providing services to the existing infrastructure and future development areas.

Requirements:

  • 1-2 years of experience in a helpdesk and networking support role or equivalent
  • University or college degree in IT or related field
  • Familiar with Microsoft Office and Adobe Creative Suite
  • Intermediate SQL knowledge
  • Knowledge of iOS, macOS and Windows 7/10
  • Strong organizational skill to manage multiple priorities
  • Exceptional interpersonal and communication skills
  • Results-oriented and process driven, with high expectations of self
  • Demonstrates passion and commitment
  • Ability to communicate clearly and concisely to all levels of the organization
  • Driver’s license and clean driving record as travel to store locations required from time to time
  • Flexibility to work overtime/evening/weekends as required

Responsibilities:

  • Manage deployments and software installations across the company
  • Setup and install new computers
  • Manage the IT inventory
  • Maintain printers and other shared office hardware
  • Provide first level technical support for Head Office and Retail Stores
  • Maintain, implement and enforce corporate hardware, software and security policies
  • Review and maintain software licenses
  • Research and recommend technology requirements for staff, for senior leadership approval
  • Administer Office 365 and associated systems (One Drive for business, Sharepoint, etc.)
  • Additional duties and responsibilities may be added or modified as required throught the course of your employment

Report to: Corporate Controller

Hours: Full Time hourly, 40 hours per week, Monday-Friday, some evenings and weekends may be required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Customer Service Team Lead

Description:

The Customer Service Team Lead will report directly to the Customer Service Manager and be responsible for the delivery of superior customer service by ensuring all customer calls and inquiries are answered effectively and in a timely manner while ensuring the Snuggle Bugz Customer Service standards are implemented and met. This position will also be responsible for monitoring and coaching the Customer Service Team through daily hands-on supervision, assisting with customer related questions and ensuring that Customer Service Associates adhere to the schedule and procedures of the Customer Service team while providing and optimizing the Snuggle Bugz customer experience.

Requirements:

  • Post-secondary education an asset
  • Experience in retail a plus
  • Previous experience in a call centre environment
  • Demonstrate ability to coach and motivate a team required
  • Excellent customer relations skills coupled with strong problem-solving/judgement skills
  • Great initiative with the ability to prioritize
  • Proficiency in Microsoft Office
  • Flexibility to work shifts
  • Professional, frinedly and enthusiastic with a customer focused attitude

Responsibilities:

  • Scheduling daily workload to team members
  • Assist in the training on new customer service team members
  • Effective skill development of customer service team, specifically around call management, quality, schedule adherence and behavioural growth
  • Provide weekly feedback on the performance of the customer service team to the manager
  • Help maintain a positive and professional work environment by promoting team spirit and a sense of ownership and leading by example
  • Report technical issues in a timely manner
  • Report any customer feedback on the website to help ensure a good user experience
  • Be the first level of escalation for supervisor calls when necessary
  • Ensuring all policies, procedures and standards are adhered to
  • Make recommendations for staffing development as required
  • Promote a fair and comfortable work environment
  • Work with management to identify and improve process and service level requirements
  • Other duties as assigned

Report to: Customer Service Manager

Hours: Full Time hourly, 40 hours per week, scheduled shifts with full availability required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Warehouse Associate

Description:

A full-time week-day position, involving very infrequent weekend work. The successful candidate will be good with numbers and organization, have a flexible schedule, be able to lift 50 pounds and have a sense of urgency about them! The combination of receiving, picking and shipping means that quick turnarounds are the rule, not the exception. This is an entry level position that presents an opportunity to get in on the ground floor and growth with our organization.

Requirements:

  • Good organization and time management skills
  • Hard working with a desire to see a job done to completion
  • Ability to lift heavy objects (50 lbs+)
  • Previous experience as a warehouse worker an asset

Responsibilities:

  • Stocking shelves from inbound inventory shipments
  • Pulling / Picking inventory for orders, store transfers
  • Restocking shelves from overflow inventory locations
  • Maintain a safe and clean work environment by keeping shelves, pallet area, and workstations neat
  • Perform inventory control procedures including assigned cycle counting
  • Communicate and cooperate with supervisors and coworkers
  • Other duties as assigned

Report to: Warehouse Lead

Hours: Full Time Hourly, open availability is required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca