Job Opportunities

Snuggle Bugz is one of Canada's largest baby stores, with an online presence at www.SnuggleBugz.ca and 7 retail stores. We offer parents an amazing selection of mid to high end baby furniture, gear and accessories. We strive to provide the best service, products and customer experiences in the industry. We are looking for driven and energetic employees to join our family spirited team. If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Retail Positions Available

Additional Snuggle Bugz Opportunities – Burlington, Ontario

Retail Store Manager

Description:

Retail Store Manager will manage and develop a professional staff of sales associates to drive sales, provide excellent service to our customers, meet company goals, and maximize store promotions and marketing initiatives. Sales growth to be achieved by training and coaching your staff to accomplish their professional and financial goals. The Store Manager must also possess exceptional administrative and interpersonal skills. Retail Store Manager responsibilities include hiring, training, coaching, merchandising, selling and exceeding customer expectations.

Requirements:

  • 2-5 years of experience in retail management
  • Highly motivated and charismatic, energetic
  • Computer proficiency with Windows based applications
  • Retail, display design, and business training an added benefit
  • Formal sales training an asset
  • Industry experience is an asset

Responsibilities:

  • Opening / Closing Store
  • Cashing out – balancing daily transactions
  • Organizing / Participating in special promotions, displays and events
  • Finding ways to increase sales and improve efficiencies, ensuring that sales targets are met

Managing Sales Associates:

  • Human Resources - dealing with staffing issues, interviewing potential staff, performing performance reviews, organizing training and development
  • Assigning duties on a daily basis
  • Scheduling of all staff
  • Product knowledge support/backup for sales associates
  • Motivating stadd
  • Sales Associate Training - Providing in-house training and organizing outside rep training

Customer Service:

  • Customer Escalations - handling customer complaints or inqu
  • Ensure that all staff deliver an excellent customer shopping experience
  • iries requiring a manager
  • Manager authorizations for pricing and returns, special situations 

Sales Support:

  • Lead salesperson responsible for leading by example
  • Participate in routine day to day activities such as serving customers, cleaning, stocking shelves, etc.

Store Appearance/Image:

  • Ensuring staff meet company dress code
  • Merchandising, general store appearance, floor displays, and layout
  • Signage - Oversee design and creation of all in-store signage

Other:

  • Product visionary - researching the latest products via internet, trade magazines, or customer requests and making recommendations for purchase
  • Competitive awareness - monitoring competitors, market trends, and customer expectations
  • Marketing - Identifying ways of promoting in the local community and driving traffic
  • Execution of regular inventory counts

Report to: District Manager

Direct Reports: Assistant Store Manager, Retail Associates

Hours: Part/Full Time Salary, 40 hrs per week, full/open availability required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Assistant Store Manager

Description:

The Assistant Store Manager will work with the Store Manager to manage and develop a professional staff of sales associates to drive sales, provide excellent service to our customers, meet company goals, and maximize store promotions and marketing initiatives. Sales growth will be achieved through training and coaching your staff to accomplish their professional and financial goals. The Assistant Store Manager must also possess exceptional administrative and interpersonal skills. Assistant Store Manager responsibilities include hiring, training, coaching, merchandising, selling and exceeding customer expectations.

Requirements:

  • 1-3 years of experience in retail management
  • Highly motivated and charismatic, energetic
  • Computer proficiency with Windows based applications
  • Retail, display design, and business training an added benefit
  • Formal sales training an asset
  • Industry experience is an asset

Responsibilities:

Store Operations

  • Opening/Closing Store
  • Cashing out - balancing daily transactions
  • Organizing/participating in special promotions, displays and events
  • Finding ways to increase sales and improve efficiencies, ensuring that sales targets are met

Managing Sales Associates

  • Human Resources - dealing with staffing issues, interviewing potential staff, conducting performance reviews, organizing training and development
  • Assigning duties on a daily basis
  • Help all staff maintain an excellent customer shopping experience
  • Product knowledge support/backup for sales associates
  • Motivating staff
  • Sales associate training - providing in-house training and organize outside rep training

Customer Service

  • Customer escalations - handling customer complaints or inquires requiring a manager
  • Manager authorizations for pricing and returns, special situations

Sales Support

  • Lead by example
  • Participate in routine day to day activities such as serving customers, cleaning, stocking shelves, etc.

Store Appearance/Image

  • Ensuring staff meet company dress code
  • Merchandising, general store appearance, floor displays and layout
  • Signage - oversee design and creation of all in-store signage

Other

  • Product visionary - researching the latest products via internet, trade magazines, or customer requests and making recommendations for purchase
  • Competitive awareness - monitoring competitors, market trends, and customer expectations
  • Marketing - identifying ways of promoting in the local community and driving traffic

Report to: Retail Store Manager

Hours: Part/Full Time Hourly, 32+ hours per week, open availability required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Retail Key Holder, Mobile

Description:

A brand new position for Snuggle Bugz, a Retail Keyholder – Mobile must be customer oriented, energetic with strong interpersonal skills and possess the ability to absorb and retain extensive product information.  In addition, this position requires open availability and the ability to travel and work at various stores within the Greater Toronto Area, including: Toronto, Etobicoke, Oakville, Milton, and Burlington.

Responsibilities include delivering exceptional customer service, handling cash transactions with management functionality, leading the store team to achieve company targets, ensuring the store appearance is well maintained and merchandized according to company direction, opening and closing the store, as well as other requirements as needed. In addition, the Keyholder, Mobile has a positive and flexible outlook, meaning they go where they are needed when they are needed.

Requirements:

  • Ability to travel from store to store within the GTA
  • Highly motivated, charismatic, energetic person
  • Self-Starter – ability to work with minimal supervision
  • Individual needs to be a “people person”
  • Customer service experience (minimum 2 years)
  • Leadership ability

Responsibilities

  • Customer focused
  • Product expert: Assist customers in finding the best product to meet their needs
  • Creating the best customer shopping experience
  • Assist with the merchandising of product throughout the store
  • Receiving shipments and stocking shelves on a regular basis
  • Help maintain an organized stockroom and sales floor
  • Coaching and motivating a team of associates to reach Company objectives
  • Opening/Closing the store

Report to: Store Manager & Assistant Store Manager

Hours: Part Time or Full Time Hourly, open availability is required, travel is required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Retail Sales Associate

Description:

A Retail Sales Associate must be customer oriented, energetic with strong interpersonal skills and possess the ability to absorb and retain extensive product information. Responsibilities include assisting customers in product selection, handling cash transactions, stocking and merchandising product.

Requirements:

  • Highly motivated, charismatic, energetic person
  • Self-Starter – ability to work with minimal supervision
  • Individual needs to be a “people person”
  • Industry experience is an asset, either from working in the industry or being a mom!

Responsibilities

  • Customer focused
  • Product expert: Assist customers in finding the best product to meet their needs
  • Creating the best customer shopping experience
  • Assist with the merchandising of product throughout the store
  • Receiving shipments and stocking shelves on a regular basis
  • Help maintain an organized stockroom and sales floor

Report to: Store Manager & Assistant Store Manager

Hours: Part Time or Full Time Hourly, open availability is required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Retail Key Holder

Description:

A Retail Keyholder must be customer oriented, energetic with strong interpersonal skills and possess the ability to absorb and retain extensive product information.  Responsibilities include delivering exceptional customer service, handling cash transactions with management functionality, leading the store team to achieve company targets, ensuring the store appearance is well maintained and merchandized according to company direction, opening and closing the store, as well as other requirements as needed.

Requirements:

  • Highly motivated, charismatic, energetic person
  • Self-Starter – ability to work with minimal supervision
  • Individual needs to be a “people person”
  • Customer service experience (minimum 2 years)
  • Leadership ability

Responsibilities

  • Customer focused
  • Product expert: Assist customers in finding the best product to meet their needs
  • Creating the best customer shopping experience
  • Assist with the merchandising of product throughout the store
  • Receiving shipments and stocking shelves on a regular basis
  • Help maintain an organized stockroom and sales floor
  • Coaching and motivating a team of associates to reach Company objectives
  • Opening/Closing the store

Report to: Store Manager & Assistant Store Manager

Hours: Part Time Hourly, open availability is required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Marketing Coordinator

Description:

The Snuggle Bugz Marketing Coordinator will be a motivated and organized individual with solid design skills who can help us execute marketing initiatives that include, but are not limited to event planning, content creation, digital marketing and reporting that are in line with our strategic objectives. This position reports directly to the Marketing Manager and works closely with all members of the Marketing team and other company departments to ensure company goals are met.

Responsibilities:

  • Events – Track and maintain the events pipeline as well as manage end-to-end logistics, promotion and presence at tradeshows and company events
  • Design – Provide graphic design for a variety of marketing deliverables including reports, presentations, proposals as well as have the ability to create/revise marketing collateral including event invitations, promotional signage etc.
  • Social Media – Contribute to engagement across the Snuggle Bugz social channels
  • Content Marketing – Assist with content development initiatives from concept to execution including research and writing compelling content for use in presentations, promotions, blog posts, social channels etc.
  • Report – Assist in monitoring, measuring and reporting on the effectiveness of marketing initiatives against pre-determined ROI objectives
  • Coordination – Work with internal and external resources for campaign scheduling, approvals, copy and graphical assets, product requests, edits, etc.
  • Administration – provide support for a variety of programs as needed including but not limited to:
  • Coordinate printing with outside services/vendors, obtain quotes, and track costs
  • Monitor inventory of all marketing collateral, promotional pieces and tradeshow giveaways
  • Coordinate all national marketing calls, including drafting the agenda and taking minutes

Qualifications:

  • Post-Secondary Education in Marketing, Communications or related field
  • Proficiency in MS Office, WordPress
  • Some knowledge/experience working with Adobe PhotoShop/Illustrator
  • Excellent organization , project management and time management skills
  • Effective verbal and written communication skills
  • Highly detailed oriented
  • Must be comfortable in a fast-paced, high-pressured, deadline-driven environment

Report to: Marketing Manager

Hours: Full Time, 40 hours per week, occasional evening and weekends

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Graphic Designer

Description:

Snuggle Bugz is looking for an experienced Graphic Designer to join our growing team. Reporting to the Marketing Manager, the successful candidate will create high quality visuals and provide design and production support to the marketing team. We are looking for someone who is ready to tackle any design challenge and wants to help us develop and promote our brand using the latest in design tactics. The Graphic Designer will be required to create compelling new concepts as well as work within existing templates with a high degree of accuracy to produce a wide variety of materials that reflect brand guidelines.

Responsibilities:

  • Conceptualize, plan and design a variety of marketing and sales support materials including but not limited to e-mail marketing, social media, motion graphics, traditional print media, flyers and catalogues, event collateral, graphic support for bloggers and web/mobile development
  • Provide creative and innovative design solutions using both written and visual elements in support of marketing campaigns
  • Ability to produce print ready production artwork to specifications provided (including prepping and shipping files for external printing)
  • Liaise with print product suppliers as required
  • Continually build a knowledge base of current trends and best in class tactics
  • Keep abreast of competitor and industry-leading creative
  • Adapt content for use across a variety of web/print needs
  • Produce simple motion graphics animation for interactive and web use
  • Complete assigned tasks throughout all stages of the design and production process in a timely manner
  • Work collaboratively on ideas
  • Present ideas (written, verbally and visually) to peers and management
  • Own, manage and deliver on specific elements of project and deadlines

Qualifications:

  • Completion of a diploma/degree in Web or Graphic Design, Digital Media, Advertising, Marketing Communications or equivalent with a minimum of 3 years of related experience
  • Adobe Creative Suites: Photoshop, Illustrator, InDesign
  • Microsoft Office; Word, Excel and Outlook, strong PowerPoint skills are essential
  • Knowledge of web-based technologies that apply to web design such as HTML
  • Samples of latest portfolio pieces is required

Report to: Marketing Manager

Hours: Full Time, 40 hours per week, occasional evening and weekends

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Customer Service Representative

Description:

Customer Service Representatives are the first point of contact for our amazing customers. They help our customers with any and all inquiries. Customers call in needing help with many things like: placing new orders, returns, exchanges, searching our website for an item (think personal shopper extraordinaire) and general product info.

Requirements:

  • Excellent communication skills - both verbal and written
  • Ninja like skills on the internet, ability to leap to multiple sites with lightning speed
  • A love of online shopping! It’s ok if you aren’t a shopaholic but you have to know how to do it
  • Proficient in the Microsoft Office Suite
  • Typing skills are at least 25 wpm
  • Ability to work in a fast-paced environment with the ability to handle multi tasks at a given time
  • And you know, it’s all in the details – bring a keen eye to the game
  • Available to work the weekends and evenings
  • Bilingualism is an asset

Responsibilities:

  • Answer incoming customer phone calls
  • Place outgoing calls and follow up on customer’s questions and inquiries
  • Use our in-house system to place customer's internet orders
  • Chat online with customers
  • Assist customers in their return orders
  • Provide a memorable, professional and excellent Snuggle Bugz customer experience

Report to: Customer Service Manager

Principal Location: 1040 Sutton Drive, Burlington, ON

Hours: Full Time and Part Time, hourly, some evenings and wekends may be required, scheduled shifts

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Warehouse Associate

Description:

A full-time week-day position, involving very infrequent weekend work. The successful candidate will be good with numbers and organization, have a flexible schedule, be able to lift 50 pounds and have a sense of urgency about them! The combination of receiving, picking and shipping means that quick turnarounds are the rule, not the exception. This is an entry level position that presents an opportunity to get in on the ground floor and growth with our organization.

Requirements:

  • Good organization and time management skills
  • Hard working with a desire to see a job done to completion
  • Ability to lift heavy objects (50 lbs+)
  • Previous experience as a warehouse worker an asset

Responsibilities:

  • Stocking shelves from inbound inventory shipments
  • Pulling / Picking inventory for orders, store transfers
  • Restocking shelves from overflow inventory locations
  • Maintain a safe and clean work environment by keeping shelves, pallet area, and workstations neat
  • Perform inventory control procedures including assigned cycle counting
  • Communicate and cooperate with supervisors and coworkers
  • Other duties as assigned

Report to: Warehouse Lead

Hours: Full Time Hourly, open availability is required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca