Job Opportunities

Snuggle Bugz is one of Canada's largest baby stores, with an online presence at www.SnuggleBugz.ca and 8 retail stores. We offer parents an amazing selection of mid to high end baby furniture, gear and accessories. We strive to provide the best service, products and customer experiences in the industry. We are looking for driven and energetic employees to join our family spirited team. If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Retail Positions Available

Additional Snuggle Bugz Opportunities – Burlington, Ontario

Retail Sales Associate

Description:

A Retail Sales Associate must be customer oriented, energetic with strong interpersonal skills and possess the ability to absorb and retain extensive product information. Responsibilities include assisting customers in product selection, handling cash transactions, stocking and merchandising product.

Requirements:

  • Highly motivated, charismatic, energetic person
  • Self-Starter – ability to work with minimal supervision
  • Individual needs to be a “people person”
  • Industry experience is an asset, either from working in the industry or being a mom!

Responsibilities

  • Customer focused
  • Product expert: Assist customers in finding the best product to meet their needs
  • Creating the best customer shopping experience
  • Assist with the merchandising of product throughout the store
  • Receiving shipments and stocking shelves on a regular basis
  • Help maintain an organized stockroom and sales floor

Report to: Store Manager & Assistant Store Manager

Hours: Part Time or Full Time Hourly, open availability is required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Furniture Sales Associate

Description:

A Furniture Sales Associate must be customer oriented, energetic with strong interpersonal skills and possess the ability to absorb and retain extensive product information.  Responsibilities include assisting customers in product selection, handling cash/credit transactions, and merchandising product.

Requirements:

  • Highly motivated, charismatic, energetic person
  • Self-Starter – ability to work with minimal supervision
  • Individual needs to be a “people person”
  • Furniture industry experience is a strong asset!

Responsibilities:

  • Customer focused
  • Product expert: Assist customers in finding the best product to meet their needs
  • Creating the best customer shopping experience
  • Assist with the merchandising of product throughout the store
  • Help maintain an organized stockroom and sales floor

Report to: Furniture Store Manager

Hours: Full Time and Part Time, hourly plus Commission, open availability is required for all store hour shifts

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Retail Key Holder

Description:

A Retail Keyholder must be customer oriented, energetic with strong interpersonal skills and possess the ability to absorb and retain extensive product information.  Responsibilities include delivering exceptional customer service, handling cash transactions with management functionality, leading the store team to achieve company targets, ensuring the store appearance is well maintained and merchandized according to company direction, opening and closing the store, as well as other requirements as needed.

Requirements:

  • Highly motivated, charismatic, energetic person
  • Self-Starter – ability to work with minimal supervision
  • Individual needs to be a “people person”
  • Customer service experience (minimum 2 years)
  • Leadership ability

Responsibilities

  • Customer focused
  • Product expert: Assist customers in finding the best product to meet their needs
  • Creating the best customer shopping experience
  • Assist with the merchandising of product throughout the store
  • Receiving shipments and stocking shelves on a regular basis
  • Help maintain an organized stockroom and sales floor
  • Coaching and motivating a team of associates to reach Company objectives
  • Opening/Closing the store

Report to: Store Manager & Assistant Store Manager

Hours: Part-time and Full-time hourly positions available, open availability is required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Part-Time Talent and Culture Advisor (HR)

Description:

The Talent and Culture team embraces change and challenges the status quo and we have fun doing it. We’re just as passionate about our team as we are about our Friends and we’re looking for a person that radiates this passion. The Talent & Culture Advisor will play an instrumental role in assisting with the design and implementation of programs that optimize engagement, performance, development, employee engagement and enhance operational excellence. Combining HR excellence and industry knowledge within a fast paced and changing business environment. The successful candidate will have superior administration skills and business acumen together with a well-defined sense of tact and diplomacy.

RESPONSIBILITIES

  • Assist talent initiatives that support organizational goals and reinforce a collaborative, engaged and high performing culture.
  • Assist with employees' concerns and address issues proactively, ensuring company policies are administered fairly and consistently.
  • Assist with the development and maintenance of company/HR policies and procedures
  • Assist with the development and maintenance of a company wide learning and development Program with the focus on developing internal talent.
  • Leverage and assist with the creation and implementation of relevant onboarding programs.
  • Assist in compiling HR metrics; analyzing, reporting and identifying trends.
  • Monitor processes and ensure accurate maintenance of employee files and HRIS database.
  • Oversee benefits administration
  • Participate in the company Health and Safety program
  • Recruiting, selection and maintenance of job descriptions

REQUIREMENTS

  • University/College degree in Human Resources, or related field or experience
  • Must have 3-5 years of progressive HR experience in a fast-paced environment
  • CHRL certification or in progress is a significant asset.
  • Basic understanding of applicable employment laws.
  • Working knowledge of Microsoft Office suite of products (e.g., Word, Excel, Project, PowerPoint).
  • Exceptional interpersonal skills with ability to handle sensitive and confidential situations
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds. Excellent presentation and written communication skills.
  • Ability to organize and follow-up multiple tasks/details with accuracy and timelines.
  • Strong sense of urgency
  • Ability to adapt to change and innovation.

Report to: Director of Talent & Culture

Direct Reports: None

Hours: Salaried Position, ~24 hrs per week (3 days), M-F, some evenings and weekends may be required.

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Director of Ecommerce

Description:

The Director of Ecommerce is responsible for driving the overall performance of the company’s online business.  Using a mix of people focused leadership, thorough analysis, and strategic thinking, this role assumes guidance of the design, content, analysis, and performance of the company’s websites and online content.

Leading an internal content team and the coordination of third-party resources, the Director of Ecommerce drives priorities in line with Snuggle Bugz’s customer centric mission – generating maximum exposure, conversion and sales performance from the company’s websites and online marketing activities.

This role demands the ability to couple long-term strategic thinking with a desire to engage in day to day operations.

Requirements:

  • 5+ years of experience in a management role in an ecommerce industry
  • Post-secondary schooling, Ecommerce Management or related field or equivalent experience
  • Demonstrated success in the development and execution of strategic business initiatives
  • Working knowledge of the latest internet technologies
  • Hands on entrepreneurial spirit and drive
  • Demonstrated success in the Canadian ecommerce market
  • A thorough understanding of site performance, analysis, metrics and SEO
  • Working knowledge of the latest internet design technologies
  • A dynamic manager with experience building and motivating teams
  • A great understanding of ecommerce marketing channels such as email, Social and on-site
  • Excellent verbal and written communication skills

Responsibilities:

  • Recruit, train, develop and lead the E-commerce team to maintain performance objectives and ensure the development of team members.
  • In conjunction with the marketing and purchasing departments, plan and update the website content to align with events and promotional objectives.
  • Evaluate and execute special projects under the direction of the president.

Customer Acquisition

  • Responsible for increasing online customer acquisition
  • Responsible for all site specific marketing such as Paid Search (PPC), Search Engine Optimisation (SEO), Online Partnerships, Affiliates, and online exclusive advertising opportunities
  • Working directly with marketing on company wide

Conversion

  • Responsible for increasing the percentage of visitors who complete and purchase online
  • Develop optimising strategies for the user experience to increase conversion rates
  • Utilize data analysis and site analytics to identify what is working online and what is not

Customer Retention

  • Responsible for driving customer lifetime value by developing programs to encourage repeat purchases
  • Utilize post purchase tactics to increase customer retention
  • Develop and implement marketing strategies specific to existing customers utilizing segmentation, Ads, emails, and other online exclusive marketing efforts

Content / Category / Product Site Management

  • Responsible for the overall look and feel of the site
  • Responsible for overseeing the merchandising of the site including product catalogue, categories, content and images
  • Responsible for site search and usability

Marketplace Operations

  • Responsible for managing our marketplace strategy along with the day to day operations of our marketplace business

Operations

  • Responsible for managing outsourced technical components of the site (Demac Media)
  • Manage & test all site changes, upgrades
  • Responsible for the overall operation of the site

Omni-Channel Focus

  • Assist in the design and execution of programs and technical enhancements to accomplish best in class customer experiences

Customer Service

  • Manage the customer service team to deliver a best in class level of service to our customers
  • Assist with elevated customer concerns to ensure proper care is taken to retain their business

Report to: President

Direct Reports: Customer Service Manager, Online Merchandising, Onboarding Specialist

Hours: Full Time Salary, 40 hrs per week, Monday-Friday, some evenings and weekends may be required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Jr. Financial Analyst

Description:

The Jr Financial Analyst will work as a key member of the Finance team. Supporting operations, buyers and customer service, the Jr. Financial Analyst assists in recording and reconciling accounting transactions, processing and recording accounts receivable and accounts payable, including inventory, and acting as a liaison with vendors on day to day issues. This position is a full-time salaried position. The successful candidate will love numbers, demonstrate strong communication and resolution skills, be detail oriented, and have a university or college degree.

Responsibilities:

  • Record and reconcile accounts payable invoices, including inventory, and process vendor payments on a timely basis
  • Respond to and resolve vendor inquiries
  • Record and reconcile accounts receivable, including customer refunds, on a timely basis. Manage the queue to ensure collection of payment for outbound orders.
  • Reconcile credit card statements with the information in the ERP system. Enhance the credit card reconciliation process to increase efficiency and oversight on expenditures.
  • Assist with month end account reconciliations to facilitate a smooth and efficient month end close process
  • Maintain relationships with vendor customer service departments for handling product issues
  • Conduct fraud reviews to identify cost saving opportunities in relation to fraud prevention
  • Perform / complete other additional projects, duties and assignments as required

Requirements:

  • College or University education in Business Administration
  • Previous experience in ecommerce would be an asset
  • Hands on entrepreneurial spirit and drive
  • Strong knowledge of MS Office (Word, Excel, Outlook)
  • Good working knowledge of ERP systems
  • Strong problem solving skills
  • Strong analytical thinker, process focused and detail oriented
  • Advanced interpersonal and communication skills (verbal and written)

Report to: Corporate Controller

Full Time Salary or Hourly, 37.5 - 40 hrs per week, M-F, some evenings and weekends may be required.

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca