Job Opportunities

Snuggle Bugz is one of Canada's largest baby stores, with an online presence at www.SnuggleBugz.ca and 7 retail stores. We offer parents an amazing selection of mid to high end baby furniture, gear and accessories. We strive to provide the best service, products and customer experiences in the industry. We are looking for driven and energetic employees to join our family spirited team. If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Retail Positions Available

Additional Snuggle Bugz Opportunities – Burlington, Ontario

Retail Store Manager

Description:

Retail Store Manager will manage and develop a professional staff of sales associates to drive sales, provide excellent service to our customers, meet company goals, and maximize store promotions and marketing initiatives. Sales growth to be achieved by training and coaching your staff to accomplish their professional and financial goals. The Store Manager must also possess exceptional administrative and interpersonal skills. Retail Store Manager responsibilities include hiring, training, coaching, merchandising, selling and exceeding customer expectations.

Requirements:

  • 2-5 years of experience in retail management
  • Highly motivated and charismatic, energetic
  • Computer proficiency with Windows based applications
  • Retail, display design, and business training an added benefit
  • Formal sales training an asset
  • Industry experience is an asset

Responsibilities:

  • Opening / Closing Store
  • Cashing out – balancing daily transactions
  • Organizing / Participating in special promotions, displays and events
  • Finding ways to increase sales and improve efficiencies, ensuring that sales targets are met

Managing Sales Associates:

  • Human Resources - dealing with staffing issues, interviewing potential staff, performing performance reviews, organizing training and development
  • Assigning duties on a daily basis
  • Scheduling of all staff
  • Product knowledge support/backup for sales associates
  • Motivating stadd
  • Sales Associate Training - Providing in-house training and organizing outside rep training

Customer Service:

  • Customer Escalations - handling customer complaints or inquires requiring a manager
  • Ensure that all staff deliver an excellent customer shopping experience
  • Manager authorizations for pricing and returns, special situations 

Sales Support:

  • Lead salesperson responsible for leading by example
  • Participate in routine day to day activities such as serving customers, cleaning, stocking shelves, etc.

Store Appearance/Image:

  • Ensuring staff meet company dress code
  • Merchandising, general store appearance, floor displays, and layout
  • Signage - Oversee design and creation of all in-store signage

Other:

  • Product visionary - researching the latest products via internet, trade magazines, or customer requests and making recommendations for purchase
  • Competitive awareness - monitoring competitors, market trends, and customer expectations
  • Marketing - Identifying ways of promoting in the local community and driving traffic
  • Execution of regular inventory counts

Report to: District Manager

Direct Reports: Assistant Store Manager, Retail Associates

Hours: Part/Full Time Salary, 40 hrs per week, full/open availability required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Retail Sales Associate

Description:

A Retail Sales Associate must be customer oriented, energetic with strong interpersonal skills and possess the ability to absorb and retain extensive product information. Responsibilities include assisting customers in product selection, handling cash transactions, stocking and merchandising product.

Requirements:

  • Highly motivated, charismatic, energetic person
  • Self-Starter – ability to work with minimal supervision
  • Individual needs to be a “people person”
  • Industry experience is an asset, either from working in the industry or being a mom!

Responsibilities

  • Customer focused
  • Product expert: Assist customers in finding the best product to meet their needs
  • Creating the best customer shopping experience
  • Assist with the merchandising of product throughout the store
  • Receiving shipments and stocking shelves on a regular basis
  • Help maintain an organized stockroom and sales floor

Report to: Store Manager & Assistant Store Manager

Hours: Part Time or Full Time Hourly, open availability is required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Content and Engagement Specialist

Description:

The Content & Engagement Specialist’s role is to assist in the development of creative content to increase our brand and retail awareness, raises our Canadian profile in the baby retail marketplace, drives revenue and enhances audience engagement. This position will have a clear understanding of the Snuggle Bugz audience for the implementation and execution of strong and engaging shopper-targeted content strategies designed to drive sales and optimize growth potential. It will require working closely with the Marketing Manager as well as vendors, key partners and across company teams as assigned. It requires a flexible and creative thinker, with ability to multitask projects of varying levels of complexity and one who is able to collaborate and coordinate efforts across teams to accomplish goals on deadline. The Content & Engagement Specialist will also require an understanding of how to research market trends and find key conversations to create compelling and unique content. The position will also take an active role in the planning and execution of special projects, programs and events directly related to enhancing the overall Snuggle Bugz customer experience. This position reports directly to the Marketing Manager.

Requirements:

  • College or University degree in Marketing, Communications, English or other related field
  • Experience in the creative suite (PhotoShop, Illustrator) and HTML

PREFERRED KNOWLEDGE & EXPERIENCE IN:

  • Producing concise, effective and engaging content for different marketing channels and audiences
  • An understanding of web analytics, including Google Analytics
  • Experience in Graphic Design an asset
  • A passion for baby and children's products with firsthand knowledge of our brands and products

PERSONAL ATTRIBUTES

  • Excellent organization, project management and time management skills
  • Strong interpersonal skills and great ability to communicate
  • Excellent writing skills and a high level of creativity
  • Flexible working schedule
  • Hands on entrepreneurial spirit and drive

Responsibilities:

  • Participate in the development, implementation and execution of the Snuggle Bugz marketing strategy by providing strategic creative input into strong, unique campaigns that will drive consumer engagement and brand awareness
  • Develop and maintain a clear understanding of the Snuggle Bugz audience and their needs through a review of consumer information and the results of market research
  • Working with the Marketing Manager to assist in the development of key marketing concepts that meet the needs and objectives of Snuggle Bugz, vendors and partners
  • Participate, and facilitate as needed, the brainstorming sessions with the creative team to drive creative concepts and ideas across all marketing channels
  • Prepare and submit creative briefs for marketing initiatives
  • Monitor and regular communication with management on the status of marketing campaign implementation
  • Compile information for reports and ROI analysis
  • Take an active role in conducting market research, reviewing factors like industry trends, marketing communications and competitive analysis and be able to communicate findings clearly and concisely
  • Additional duties and responsibilities may be added or modified as required throughout the course of your employment

Report to: Marketing Manager

Hours: 1 Year Contract, Full Time Salary, 40 hours per week, Monday to Friday, some evenings may be required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Personal Assistant

Description:

We are seeking a unique individual to assist the President of Snuggle Bugz. This is a different type of role that will mainly be a virtual position with some in-office work. This role will work primarily from home. Work time and hours will be flexible, with the exception of regular scheduled calls and meetings. Many of the tasks will be non-urgent and will be completed at the employees discretion/timing providing it meets the Presidents expectations. This position will help co-ordinate and facilitate both the president’s professional and personal affairs. We are looking for an awesome individual who is detail oriented, has the ability to exercise good judgement, with strong written, verbal, administrative, and organizational skills. This person will not only represent the President, but Snuggle Bugz as a whole. The candidate selected will be expected to "roll up their sleeves" and assist in whatever way is requested. A positive attitude, good work ethic, and a commitment to excellence. Sense of humor is appreciated. We are looking for a proactive individual with the ability to prioritize, stay organized, and multi-task. They are able to adjust their approach easily for a variety of types of situations and personalities.

Requirements:

  • Strong attention to detail
  • Flexibility to work non-traditional hours if necessary
  • Proficiency in Microsoft Excel, Microsoft Word, and Microsoft Outlook
  • Highly-developed written, verbal, and interpersonal communication skills
  • Proven ability to multi-task and perform well under pressure
  • Ability to keep sensitive information confidential

Responsibilities:

  • Coordinating meetings and conference calls
  • Making travel arrangements
  • Maintaining and organizing professional and personal calendars
  • Screen phone calls and relaying messages
  • Screen emails, manage flow and respond on behalf of the President
  • Run corporate and personal errands from time to time
  • Attend pre-arranged meetings to assist with record keeping/note taking
  • Completing miscellaneous projects on an as-needed basis
  • Completing miscellaneous personal tasks for the President as requested

Report to: President

Principal Location: Primarily from home / remote

Hours: Salaried position, 24 hours per week (3 days), M-F. some evening and weekends may be required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Customer Service Representative

Description:

Customer Service Representatives are the first point of contact for our amazing customers. They help our customers with any and all inquiries. Customers call in needing help with many things like: placing new orders, returns, exchanges, searching our website for an item (think personal shopper extraordinaire) and general product info.

Requirements:

  • Excellent communication skills - both verbal and written
  • Ninja like skills on the internet, ability to leap to multiple sites with lightning speed
  • A love of online shopping! It’s ok if you aren’t a shopaholic but you have to know how to do it
  • Proficient in the Microsoft Office Suite
  • Typing skills are at least 25 wpm
  • Ability to work in a fast-paced environment with the ability to handle multi tasks at a given time
  • And you know, it’s all in the details – bring a keen eye to the game
  • Available to work the weekends and evenings
  • Bilingualism is an asset

Responsibilities:

  • Answer incoming customer phone calls
  • Place outgoing calls and follow up on customer’s questions and inquiries
  • Use our in-house system to place customer's internet orders
  • Chat online with customers
  • Assist customers in their return orders
  • Provide a memorable, professional and excellent Snuggle Bugz customer experience

Report to: Customer Service Manager

Principal Location: 1040 Sutton Drive, Burlington, ON

Hours: Full Time and Part Time, hourly, some evenings and weekends may be required, scheduled shifts

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Warehouse Associate

Description:

A full-time week-day position, involving very infrequent weekend work. The successful candidate will be good with numbers and organization, have a flexible schedule, be able to lift 50 pounds and have a sense of urgency about them! The combination of receiving, picking and shipping means that quick turnarounds are the rule, not the exception. This is an entry level position that presents an opportunity to get in on the ground floor and growth with our organization.

Requirements:

  • Good organization and time management skills
  • Hard working with a desire to see a job done to completion
  • Ability to lift heavy objects (50 lbs+)
  • Previous experience as a warehouse worker an asset

Responsibilities:

  • Stocking shelves from inbound inventory shipments
  • Pulling / Picking inventory for orders, store transfers
  • Restocking shelves from overflow inventory locations
  • Maintain a safe and clean work environment by keeping shelves, pallet area, and workstations neat
  • Perform inventory control procedures including assigned cycle counting
  • Communicate and cooperate with supervisors and coworkers
  • Other duties as assigned

Report to: Warehouse Lead

Hours: Full Time Hourly, open availability is required

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca