Canadian Shipping &Returns

Free Shipping

† Snugglebugz.ca will ship any order within Canada (see below for some exceptions) with a minimum purchase value of $40 before taxes via Expedited Canadian Postal Service. Courier service is available through FedEx in Canada for a shipping fee. 

Shipping Surcharges
Certain remote areas within Canada have limited delivery service and this results in a high shipping cost. We are unable to offer our free shipping to these areas but do have competitive rates with Canada Post that you can take advantage of. Once we receive your order we will contact you with the shipping surcharge. We apologize in advance for any delays or inconvenience this may cause.

These areas include: Yukon, Northwest Territories, Nunvaut & the following postal codes:

British Columbia 
V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G

Manitoba 
R0B, R8N, R8A, R9A, R0L

Alberta 
T0H, T8S, T0G, T0A, T0P

Saskatchewan 
S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A

Quebec 
G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T

N. Ontario 
P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T

Newfoundland & Labrador
A0P, A0R, A2V, A0K, A0A

Nova Scotia
B0E

Please note that Snuggle Bugz reserves the right not to ship and cancel an order for any reason.

Shipment Receiving Guidelines
These guidelines must be followed in order to ensure the option of returning any of the products purchased:

1. For insurance purposes many packages will require a signature.  You must be present to receive, inspect, & sign for your delivery if a signature is required.

2. Before signing/receiving the package:
a. Check to ensure you have received the proper number of packages
b. Check for damaged packaging

3. When signing for the package it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”.  If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing.  If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately we will not be able to honour our return policy.

4. Immediately unpack all contents to ensure that you were shipped the correct items.  If there are any damages or shortages they must be reported immediately (within 24 hours) using our Return Policy.

Order Turn-around-Time
It is important to us that we ship your purchase as quickly as possible.  We typically ship in-stock orders within 1-4 business days. In some instances when items are thought to be in stock but are not available you will be notified via email of the options available to you prior to your order shipping.  Please note we reserve the right not to ship any orders for any reason.  If your order has a problem and cannot be shipped, we will contact you with a potential resolution.

*We ship Monday through Friday, excluding holidays.

Keeping Track Of Your Order
Once your purchase has been shipped you will be e-mailed a tracking number to check the status of your order. We are committed to providing for you the best possible service, if you have any questions please contact us.

Returning/Cancelling Your Order(s)

Final Sale Items/No return items

Due to health and safety concerns some of our products cannot be returned.  These items are marked as such on the product details page under "Return Policy" and will not be returned under any condition.

Items that are final sale include but are not limited to the following:
Sale items
Car Seats
Diaper and Diaper Accessories
Swim Wear
Breast Pumps and Accessories
Pacifiers and Teethers
Bottles and Accessories
Personal Care Products
Feeding and Accessories

Special Order items

There are no returns on special orders.  Any item that is not in stock and shows an estimated lead time can be considered a special order item.

Returns

Snugglebugz.ca is confident you will be happy with your purchase(s). If you are unhappy, with your purchase, please call us at (905) 631-0033 to advise us that you are sending your product(s) back and to get a Return Authorization Number (This number must be written on the outside of the returned parcel). 

If you have purchased your items on line and wish to return them to the store you must do so with in 14 days of your purchase and they must be in original packaging and unused. You must also have your invoice. 

Free Returns

A purchaser is allowed one return free of charge through Canada Post expedited service, for a purchase that qualified for free shipping.   Additional returns are allowed, but will be at the purchasers expense.  The purchaser will be responsible for returning the item at their own expense and will be credited less any freight charges paid by Snuggle Bugz if the original shipment was shipped free of charge.  Snugglebugz.ca is not responsible for items that may have become lost or stolen in shipment. You have up to 14 days from the date of delivery for all returns.

If your purchase does not qualify for free shipping, the free return policy is not applicable. The purchaser is responsible for return shipping charges and does not receive a refund of the original shipping charge.

All sale items are final sale and cannot be returned or refunded.
 

Products must meet the following criteria in order to be returnable:
1. Must be unused and in the original packaging. All original documents, components and accessories must be included.
2. Product must be in saleable condition with no indications of use.

3. Product must have been purchased for full regular price.  Sale items cannot be returned.

4. Product must not be a final sale item.
5. Free returns – to qualify for a free return your purchase must have qualified for free shipping.

Damaged Items

Damaged items must be reported within 2 business days of receiving your order. We recommend that you take pictures of the damages prior to opening any packages.

Please follow the return guidelines below to notify us of your damaged items.

Damaged Goods Return Guidelines
The return guidelines must be carefully followed in order to ensure there are no issues when returning your product.
1. Call us at (905) 631-0033 and request to speak to a customer returns specialist.
2. The returns specialist will record your information and give you a Return Merchandise Authorization (RMA) number.  This number is our tracking number for your return and must be referenced in all communications.
3. Follow the directions given by the return specialist to return your order.  It is extremely important that you mark your RMA number on the outside of your package.

Returns will be processed within 10 business days of Snugglebugz.ca receiving them.

Cancelling Your Order
If you have placed an order and would like to cancel it, please call us at (905) 631-0033 ext 28 or email us within four hours of placing your order to cancel it free of any charges.  Please make sure to reference your order number in all communication to us. In the rare cases that we cannot prevent the shipment, please see our Return Policy.

 US Shipping & Return

Snugglebugz.ca ships all US orders through Canadian Postal Service. Purchaser is responsible for all shipping costs as well as any duty, brokerage or any other fees charged by the carrier. The minimum delivery charge for shipping in the US is $15. If it is going to cost more we will contact you prior to shipping out your order.

 *Please note some items are not eligible for shipping outside of Canada. These items include but are not limited to car seats, furniture and some strollers.

Shipping Surcharges
When checking out you will be notified of your shipping costs which will vary depending on location of final destination. Shipping charges quoted will not include extra costs such as duty, brokerage, etc. that may be incurred and that are the responsibility of the purchaser.

Returns

Snugglebugz.ca is confident you will be happy with your purchase(s). If you are unhappy, with your purchase, please call us at (905) 631-0033 to advise us that you are sending your product(s) back and to get a Return Authorization Number (This number must be written on the outside of the returned parcel). We require that all returns be made through an insurable method and that a tracking number is provided. Snugglebugz.ca is not responsible for items that may have become lost or stolen in shipment. You have up to 14 days from the date of delivery for all returns.

Free Returns

US and International orders do not qualify for free returns.

All other policies from above apply to US orders.